В командах, которые боятся конфликта… скучные совещания; процветают интриги, копятся взаимные обиды; не решаются трудные вопросы, мнения по которым разделились; работники не прислушиваются к мнениям д...
When team members reveal aspects of their personal lives to their peers, they learn to get comfortable being open with them about other things. They begin to let down their guard about their strengths...
Trust is not the same as assuming everyone is on the same page as you, and that they don’t need to be pushed.
There cannot be alignment deeper in the organization, even when employees want to cooperate, if the leaders at the top aren’t in lockstep with one another
The only thing that really matters is this: are they holding back their opinions? Members of great teams do not.
The fear of conflict is almost always a sign of problems.
Organizations learn by making decisions, even bad ones.
Most of a leadership team’s objectives should be collective ones.
Humble self- confidence.
Every organization must contribute in some way to a better world for some group of people, because if it doesn’t, it will, and should, go out of business.
Erring on the side of the client when it comes to fees. Because you’re interested in a long-term relationship with a client, it is in your best interest to show them that you are more focused on helpi...
When there is trust, conflict becomes nothing but the pursuit of truth, an attempt to find the best possible answer.
When team members trust one another, when they know that everyone on the team is capable of admitting when they don’t have the right answer, and when they’re willing to acknowledge when someone else’s...
What clients want more than anything is to know that we’re more interested in helping them than we are in maintaining our revenue source.
Well, some teams get paralyzed by their need for complete agreement, and their inability to move beyond debate.
Trust is the foundation of teamwork. • On a team, trust is all about vulnerability, which is difficult for most people. • Building trust takes time, but the process can be greatly accelerated. • Like...
These are the six questions: 1. Why do we exist? 2. How do we behave? 3. What do we do? 4. How will we succeed? 5. What is most important, right now? 6. Who must do what?
Stop making the perfect enemy of the good.
Sounds crazy and counterintuitive, I know, but it is true.
Politics is when people choose their words and actions based on how they want others to react rather than based on what they really think.