The most important part of the development process, and the part that is so often missing, is the leader's commitment to constantly reminding an employee if she is not yet doing what is needed. Withou...
The key ingredient to building trust is not time. It is courage.
No amount of intellectual prowess or personal charisma can make up for an inability to identify a few simple things and stick to them over time.
Naked service providers don’t enjoy being wrong; they just realize that it is an inevitability. And
Listen, this is just an unpleasant part of our job sometimes. Those executives know that I took a bullet for them. I’ll make sure they acknowledge that in some way, but I’m not going to punish them fo...
Ken always says that his job is to create the best team possible, not to shepherd the careers of individual athletes.
KEY POINTS—FOCUSING ON RESULTS • The true measure of a great team is that it accomplishes the results it sets out to achieve. • To avoid distractions, team members must prioritize the results of the t...
KEY POINTS—BUILDING TRUST • Trust is the foundation of teamwork. • On a team, trust is all about vulnerability, which is difficult for most people. • Building trust takes time, but the process can be...
I honestly believe that in this day and age of informational ubiquity and nanosecond change, teamwork remains the one sustainable competitive advantage that has been largely untapped.
Healthy organizations believe that performance management is almost exclusively about eliminating confusion. They realize that most of their employees want to succeed, and that the best way to allow t...
Great teams do not hold back with one another, she said. They are unafraid to air their dirty laundry. They admit their mistakes, their weaknesses, and their concerns without fear of reprisal.
Every great movie has conflict.
Because the purpose of an interview should be to best simulate a situation that will give evaluators the most accurate view of how a candidate really behaves, it seems to me that getting them out of t...
An organization has integrity—is healthy—when it is whole, consistent, and complete, that is, when its management, operations, strategy, and culture fit together and make sense.
Without trust, the most essential element of innovation - conflict - becomes impossible.
В контексте создания команды доверие — это убежденность членов команды в том, что действия коллег диктуются благими намерениями, поэтому не надо бояться и защищаться. Фигурально выражаясь, члены коман...
В командах, пораженных пороком недоверия, люди… скрывают свои слабости и ошибки от других; не критикуют коллег; неохотно обращаются за помощью, если это не входит в их служебные обязанности; быстро де...
There cannot be alignment deeper in the organization, even when employees want to cooperate, if the leaders at the top aren’t in lockstep with one another
The only thing that really matters is this: are they holding back their opinions? Members of great teams do not.
The fear of conflict is almost always a sign of problems.