The hard truth is, bad meetings almost always lead to bad decisions, which is the best recipe for mediocrity.
So you have to be confident enough to do something that is potentially client-threatening. It
Nowhere does this tendency toward artificial harmony show itself more than in mission-driven nonprofit organizations, most notably churches. People who work in those organizations tend to have a misgu...
Naked service providers don’t enjoy being wrong; they just realize that it is an inevitability. And
Many people will try to get a job even if they don't fit the company's stated values, but very few will do so if they know that they're going to be held accountable, day in and day out, for behavior t...
Ken always says that his job is to create the best team possible, not to shepherd the careers of individual athletes.
It’s all about standing there naked in front of the client. It’s about building trust. And in the end, that means the client trusts them and takes care of them.
It’s about knowing that in certain moments you have to offer yourself up as a minor sacrifice to help them accomplish what they need to accomplish. Letting them abuse you, on the other hand, would be...
Great organizations, unlike countries, are never run like a democracy.
Celebrate your mistakes.
Ask dumb questions.
What’s critical is that team members know that the areas that were identified will not go away, and that they will have to answer for their progress in the not-too-distant future.
What else should leaders be doing besides going to meetings?
Therefore, it is key that leaders demonstrate restraint when their people engage in conflict, and allow resolution to occur naturally, as messy as it can sometimes be. This can be a challenge because...
The single greatest advantage any company can achieve is organizational health.
The most important part of the development process, and the part that is so often missing, is the leader's commitment to constantly reminding an employee if she is not yet doing what is needed. Withou...
The most important action that a leader must take to encourage the building of trust on a team is to demonstrate vulnerability first. This requires that a leader risk losing face in front of the team,...
The kind of trust that is necessary to build a great team is what I call vulnerability-based trust. This is what happens when members get to a point where they are completely comfortable being transpa...
Teams that commit to decisions and standards do so because they know how to embrace two separate but related concepts: buy-in and clarity. Buy-in is the achievement of honest emotional support. Clarit...
Regardless of what position people originally took, once the decision is made, everyone supports it. That’s why it is critical that no one hold anything back during the discussion.