The hard truth is, bad meetings almost always lead to bad decisions, which is the best recipe for mediocrity.
Every endeavor of importance in life, whether it is creative, athletic, interpersonal, or academic, brings with it a measure of discomfort,
Personal growth might not be so bad after all, I decided.
Most organizations I’ve worked with have too many top priorities to achieve the level of focus they need to succeed.
If you ask me, the best thing that's happened in the last year is that we've almost become a jackass-free zone. No matter what happens, and what challenge we might face, give me a roomful of people wh...
Most organizations exploit only a fraction of the knowledge, experience, and intellectual capital that is available to them. But the healthy ones tap into almost all of it. That, as much as anything e...
It’s all about standing there naked in front of the client. It’s about building trust. And in the end, that means the client trusts them and takes care of them.
Most organizations exploit only a fraction of the knowledge, experience, and intellectual capital that is available to them.
The best way to ensure that a message gets communicated throughout an organization is to spread rumors about it.
Nowhere does this tendency toward artificial harmony show itself more than in mission-driven nonprofit organizations, most notably churches. People who work in those organizations tend to have a misgu...
We have a strong and natural tendency to look out for ourselves before others, even when those others are part of our families and our teams.
We’ve learned over the years that having a bad client is worse than having none.
Ken always says that his job is to create the best team possible, not to shepherd the careers of individual athletes.
Moments of truth are best handled face-to-face P.30
Listen, this is just an unpleasant part of our job sometimes. Those executives know that I took a bullet for them. I’ll make sure they acknowledge that in some way, but I’m not going to punish them fo...
What else should leaders be doing besides going to meetings?
Trust is the foundation of teamwork. • On a team, trust is all about vulnerability, which is difficult for most people. • Building trust takes time, but the process can be greatly accelerated. • Like...
What’s critical is that team members know that the areas that were identified will not go away, and that they will have to answer for their progress in the not-too-distant future.
Naked service providers don’t enjoy being wrong; they just realize that it is an inevitability. And
KEY POINTS—EMBRACING ACCOUNTABILITY • Accountability on a strong team occurs directly among peers. • For a culture of accountability to thrive, a leader must demonstrate a willingness to confront diff...
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