The fact remains that teams, because they are made up of imperfect human beings, are inherently dysfunctional.
Tell the kind truth.
Success comes only for those groups that overcome the all-too-human behavioral tendencies that corrupt teams and breed dysfunctional politics within them.
Naked service providers are so concerned about helping a client that they are willing to ask questions and make suggestions even if those questions and suggestions could turn out to be laughably wrong...
Most organizations exploit only a fraction of the knowledge, experience, and intellectual capital that is available to them. But the healthy ones tap into almost all of it. That, as much as anything e...
Most organizations I’ve worked with have too many top priorities to achieve the level of focus they need to succeed.
Moments of truth are best handled face-to-face P.30
If we don’t trust one another, then we aren’t going to engage in open, constructive, ideological conflict. And we’ll just continue to preserve a sense of artificial harmony.
Every endeavor of importance in life, whether it is creative, athletic, interpersonal, or academic, brings with it a measure of discomfort,
Clare offered a half-hearted suggestion. Well, there are coaches I know who do one-on-one counseling. Bobby shook his head. No, that doesn't usually work. It takes months and only isolates people. It...
Without trust, the most essential element of innovation - conflict - becomes impossible.
راهزن زمان نه نگفتن به خواسته هایی هست که از ما وقت میگیره و انجامش نه ضرورت داره و نه اهمیت
The best way to ensure that a message gets communicated throughout an organization is to spread rumors about it.
When people who don’t trust one another engage in passionate debate, they are trying to win the argument. They aren’t usually listening to the other person’s ideas and then reconsidering their point o...
What clients want more than anything is to know that we’re more interested in helping them than we are in maintaining our revenue source. And
We’ve learned over the years that having a bad client is worse than having none.
We have a strong and natural tendency to look out for ourselves before others, even when those others are part of our families and our teams.
Trust is knowing that when a team member does push you, they're doing it because they care about the team.
There is something so powerful about a person who in one moment can be confident enough to confront a client about a sensitive personal issue, and then in the next moment humble themselves and take a...
The key ingredient to building trust is not time. It is courage.