Most organizations exploit only a fraction of the knowledge, experience, and intellectual capital that is available to them. But the healthy ones tap into almost all of it. That, as much as anything e...
Moments of truth are best handled face-to-face P.30
Many people will try to get a job even if they don't fit the company's stated values, but very few will do so if they know that they're going to be held accountable, day in and day out, for behavior t...
It’s about knowing that in certain moments you have to offer yourself up as a minor sacrifice to help them accomplish what they need to accomplish. Letting them abuse you, on the other hand, would be...
I define accountability as the willingness of team members to remind one another when they are not living up to the performance standards of the group.
Hungry Only: The Bulldozer
Every endeavor of importance in life, whether it is creative, athletic, interpersonal, or academic, brings with it a measure of discomfort,
Clare offered a half-hearted suggestion. Well, there are coaches I know who do one-on-one counseling. Bobby shook his head. No, that doesn't usually work. It takes months and only isolates people. It...
The best way to ensure that a message gets communicated throughout an organization is to spread rumors about it.
A client is going to remember that one great idea a consultant proposes far more than the not-so-great ones. And
We’ve learned over the years that having a bad client is worse than having none.
The single greatest advantage any company can achieve is organizational health.
The most important action that a leader must take to encourage the building of trust on a team is to demonstrate vulnerability first. This requires that a leader risk losing face in front of the team,...
The hard truth is, bad meetings almost always lead to bad decisions, which is the best recipe for mediocrity.
The fact remains that teams, because they are made up of imperfect human beings, are inherently dysfunctional.
Tell the kind truth.
Teams that commit to decisions and standards do so because they know how to embrace two separate but related concepts: buy-in and clarity. Buy-in is the achievement of honest emotional support. Clarit...
So you have to be confident enough to do something that is potentially client-threatening. It
Regardless of what position people originally took, once the decision is made, everyone supports it. That’s why it is critical that no one hold anything back during the discussion.
Personal growth might not be so bad after all, I decided.