“ The truth is that intelligence, knowledge, and domain expertise are vastly overrated as the driving forces behind competitive advantage and sustainable success. Patrick Lencioni
“ Нетребовательная команда… страдает от взаимных обид, когда одни работают хорошо, а другие — плохо; косвенно поддерживает посредственность; срывает сроки и показатели; взваливает все бремя ответственно… Patrick Lencioni
“ It is far more natural, and common, for leaders to avoid holding people accountable. Patrick Lencioni
“ A client is going to remember that one great idea a consultant proposes far more than the not-so-great ones. And Patrick Lencioni
“ Which would seem to be a good thing—proposing a solution to a problem that people are hungry to solve—except that my view of silos might not be what some leaders expect to hear. That’s because many ex… Patrick Lencioni
“ When a group of intelligent people come together to talk about issues that matter, it is both natural and productive for disagreement to occur. Resolving those issues is what makes a meeting productiv… Patrick Lencioni
“ Teams that commit to decisions and standards do so because they know how to embrace two separate but related concepts: buy-in and clarity. Buy-in is the achievement of honest emotional support. Clarit… Patrick Lencioni
“ Naked service providers are so concerned about helping a client that they are willing to ask questions and make suggestions even if those questions and suggestions could turn out to be laughably wrong… Patrick Lencioni
“ If we don’t trust one another, then we aren’t going to engage in open, constructive, ideological conflict. Patrick Lencioni
“ I define accountability as the willingness of team members to remind one another when they are not living up to the performance standards of the group. Patrick Lencioni
“ The naked approach is certainly not limited to our field. It applies to anyone who provides ongoing, relationship-based advice, counsel, or expertise to a customer, inside or outside of a company. Or… Patrick Lencioni
“ The best way to ensure that a message gets communicated throughout an organization is to spread rumors about it. Patrick Lencioni
“ When people who don’t trust one another engage in passionate debate, they are trying to win the argument. They aren’t usually listening to the other person’s ideas and then reconsidering their point o… Patrick Lencioni
“ What clients want more than anything is to know that we’re more interested in helping them than we are in maintaining our revenue source. And Patrick Lencioni
“ The kind of trust that is necessary to build a great team is what I call vulnerability-based trust. This is what happens when members get to a point where they are completely comfortable being transpa… Patrick Lencioni
