It is at once shocking and understandable that intelligent people cannot see the correlation between failing to take the time to get clarity, closure, and buy-in during a meeting, and the time require...
Humility isn't thinking less of yourself, but thinking of yourself less.
When team members trust each other and know that everyone is capable of admitting when they're wrong, then conflict becomes nothing more than the pursuit of truth or the best possible answer.
When truth takes a backseat to ego and politics, trust is lost.
It is far more natural, and common, for leaders to avoid holding people accountable.
The fundamental attribution error is simply this: human beings tend to falsely attribute the negative behaviors of others to their character (an internal attribution), while they attribute their own n...
Naked service providers are so concerned about helping a client that they are willing to ask questions and make suggestions even if those questions and suggestions could turn out to be laughably wrong...
Make dumb suggestions.
If we don’t trust one another, then we aren’t going to engage in open, constructive, ideological conflict.
If we don’t trust one another, then we aren’t going to engage in open, constructive, ideological conflict. And we’ll just continue to preserve a sense of artificial harmony.
3. How do you talk about and use the answers to these questions?
Success is not a matter of mastering subtle, sophisticated theory but rather of embracing common sense with uncommon levels of discipline and persistence.
The truth is that intelligence, knowledge, and domain expertise are vastly overrated as the driving forces behind competitive advantage and sustainable success.
راهزن زمان نه نگفتن به خواسته هایی هست که از ما وقت میگیره و انجامش نه ضرورت داره و نه اهمیت
A leader’s first priority is to create an environment where others can do these things and that cannot happen if they are not having effective meetings.
When people who don’t trust one another engage in passionate debate, they are trying to win the argument. They aren’t usually listening to the other person’s ideas and then reconsidering their point o...
There is something so powerful about a person who in one moment can be confident enough to confront a client about a sensitive personal issue, and then in the next moment humble themselves and take a...
The healthier an organization is, the more of its intelligence it is able to tap into and use.
Success comes only for those groups that overcome the all-too-human behavioral tendencies that corrupt teams and breed dysfunctional politics within them.
Push with respect, and under the assumption that the other person is probably doing the right thing. But push anyway. And never hold back.