The naked approach is certainly not limited to our field. It applies to anyone who provides ongoing, relationship-based advice, counsel, or expertise to a customer, inside or outside of a company. Or...
It is at once shocking and understandable that intelligent people cannot see the correlation between failing to take the time to get clarity, closure, and buy-in during a meeting, and the time require...
If we don’t trust one another, then we aren’t going to engage in open, constructive, ideological conflict.
If we don’t trust one another, then we aren’t going to engage in open, constructive, ideological conflict. And we’ll just continue to preserve a sense of artificial harmony.
When team members trust each other and know that everyone is capable of admitting when they're wrong, then conflict becomes nothing more than the pursuit of truth or the best possible answer.
When truth takes a backseat to ego and politics, trust is lost.
When people who don’t trust one another engage in passionate debate, they are trying to win the argument. They aren’t usually listening to the other person’s ideas and then reconsidering their point o...
In consulting, entering the danger comes into play in those moments when you’re in a meeting and someone says something that is either strange or politically sensitive, and you know that the level of...
Success comes only for those groups that overcome the all-too-human behavioral tendencies that corrupt teams and breed dysfunctional politics within them.
It is far more natural, and common, for leaders to avoid holding people accountable.
The truth is that intelligence, knowledge, and domain expertise are vastly overrated as the driving forces behind competitive advantage and sustainable success.
It’s about knowing that in certain moments you have to offer yourself up as a minor sacrifice to help them accomplish what they need to accomplish. Letting them abuse you, on the other hand, would be...
The healthier an organization is, the more of its intelligence it is able to tap into and use.
Push with respect, and under the assumption that the other person is probably doing the right thing. But push anyway. And never hold back.
Humility isn't thinking less of yourself, but thinking of yourself less.
Many people will try to get a job even if they don't fit the company's stated values, but very few will do so if they know that they're going to be held accountable, day in and day out, for behavior t...
There is something so powerful about a person who in one moment can be confident enough to confront a client about a sensitive personal issue, and then in the next moment humble themselves and take a...
A leader’s first priority is to create an environment where others can do these things and that cannot happen if they are not having effective meetings.
If you ask me, the best thing that's happened in the last year is that we've almost become a jackass-free zone. No matter what happens, and what challenge we might face, give me a roomful of people wh...
It’s all about standing there naked in front of the client. It’s about building trust. And in the end, that means the client trusts them and takes care of them.
Showing 61 to 80 of 272 results