Even though clients require us to be competent enough to meet their needs, it is ultimately our honesty, humility, and selflessness that will endear us to them and allow them to trust and depend on us...
I believe in the old saying that if you can’t measure something, you can’t improve it.
Commitment is a function of two things: clarity and buy-in
The five behavioral manifestations of teamwork: trust, conflict, commitment, accountability and results
When people come together and set aside their individual needs for the good of the whole, they can accomplish what might have looked impossible on paper. They do this by eliminating the politics and c...
Anybody, and any company, can have a big run of success once, but if you're going to repeat that over time, you need to be aware that you need to keep learning.
Not finance. Not strategy. Not technology. It is teamwork that remains the ultimate competitive advantage, both because it is so powerful and so rare.
Building a team is hard
No action, activity, or process is more central to a healthy organization than the meeting.
If people don’t weigh in, they can’t buy in.
Because when a team recovers from an incident of destructive conflict, it builds confidence that it can survive such an event, which in turn builds trust.
On great teams - the kind where people trust each other, engage in open conflict, and then commit to decisions - team members have the courage and confidence to confront one another when they see some...
I coach soccer, and my wife and I are very involved in our kids' lives. Our family is busy with doctor appointments, soccer practice, school, work, travel, vacation... life.
Which would seem to be a good thing—proposing a solution to a problem that people are hungry to solve—except that my view of silos might not be what some leaders expect to hear. That’s because many ex...
Нетребовательная команда… страдает от взаимных обид, когда одни работают хорошо, а другие — плохо; косвенно поддерживает посредственность; срывает сроки и показатели; взваливает все бремя ответственно...
When a group of intelligent people come together to talk about issues that matter, it is both natural and productive for disagreement to occur. Resolving those issues is what makes a meeting productiv...
People in a healthy organization, beginning with the leaders, learn from one another, identify critical issues, and recover quickly from mistakes.
The naked approach is certainly not limited to our field. It applies to anyone who provides ongoing, relationship-based advice, counsel, or expertise to a customer, inside or outside of a company. Or...
If we don’t trust one another, then we aren’t going to engage in open, constructive, ideological conflict. And we’ll just continue to preserve a sense of artificial harmony.
It is at once shocking and understandable that intelligent people cannot see the correlation between failing to take the time to get clarity, closure, and buy-in during a meeting, and the time require...
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