David H. Maister Quote

The solution for an individual firm must always address three perspectives in any organizational review: structure (how we are formally organized); processes (how different types of decisions are to be made and how conflicts and trade-offs are to be resolved); and people (appointing the right individuals to play the complex roles that will make it all work).No one dimension will solve the problem: all three must be examined. However, the importance of these three elements in the solution is first, people; then processes; then structure.