Where are we likely to encounter the most resistance? •
Fig. 8.2. Trust Realms The
Don’t tell lies, or even exaggerate. At all. Ever. 3.
Send meeting materials in advance
There are dangers in this model of succumbing to committee-itis. If too many people are jointly responsible for the execution of firm business, the chances that implementation will be deferred increas...
Life is too short to work on the uninspiring. Being
Four Essential Elements That Engender Trust (Chapter 8) 1. Credibility 2. Reliability 3. Intimacy 4.
A good rule to remember is that, in relationships, there are no win-lose or lose-win combinations: There are only win-wins and lose-loses.
While most providers sell on the basis of technical competence, most buyers buy on the basis of emotion.
The flip side of credit is blame. A tendency to blame others, or circumstances, is generally a recipe for unhappiness in life.
Fig. 8.1. The Trust Equation Fig. 8.2. Trust Realms The
It is not enough for a professional to be right: An advisor’s job is to be helpful. David
There is an old saying, It is amazing what you can achieve if you are not wedded to who gets the credit. The
The best service professionals excel at two things in conveying credibility: anticipating needs, and speaking about needs that are commonly not articulated. For
None of us should wait to be told what to do, or how to do it. Micromanagement kills initiative, judgment and creativity.
It ain't what you do, it's the way that you do it: That's what gets results.
It is better to stop thinking of permanent or semipermanent departments and to begin to use the language of teams
The minute you begin to cruise, to rely on skills learned last year, that's the moment you begin your decline.
Reconfirm scheduled events before they happen. Announce changes to scheduled or committed dates as soon as they change. Intimacy
Managers should be hassle absorbers, not hassle creators.