Ben Aaronovitch Quote
When you arrive unexpectedly at someone’s house you go in through the front door, often after making sure you’ve got a couple of mates waiting round the back. For a business, especially the kind that involves big trucks and heavy metal, it’s always better to go in through the back. The customer-facing part of any modern business is purposely designed to be as politely unhelpful as possible. If you go in from the rear, the customer-facing staff are all facing the wrong way and everybody starts their conversation on the back foot.
Ben Aaronovitch
When you arrive unexpectedly at someone’s house you go in through the front door, often after making sure you’ve got a couple of mates waiting round the back. For a business, especially the kind that involves big trucks and heavy metal, it’s always better to go in through the back. The customer-facing part of any modern business is purposely designed to be as politely unhelpful as possible. If you go in from the rear, the customer-facing staff are all facing the wrong way and everybody starts their conversation on the back foot.
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