This chapter is about when to speak up and how to do it effectively without jeopardizing our careers and relationships. What
This doesn’t feel like I’m persuading you. As Aronson explains, you’ve been convinced by someone you already like and trust: Yourself.
Three decades of research show that receiving support from colleagues is a robust antidote to burnout.
To generate a handful of masterworks, Mozart composed more than 600 pieces before his death at thirty-five, Beethoven produced 650 in his lifetime, and Bach wrote over a thousand.
To get Firefox or Chrome, you have to demonstrate some resourcefulness and download a different browser. Instead of accepting the default, you take a bit of initiative to seek out an option that might...
Today, we have compelling evidence that interest precedes the development of talent. It turns out that motivation is the reason that people develop talent in the first place.
Trust is one reason that givers are so susceptible to the doormat effect: they tend to see the best in everyone, so they operate on the mistaken assumption that everyone is trustworthy.
We are not our brother’s keeper . . . in countless large and small ways we are our brother’s maker. Harry and Bonaro Overstreet
We assume that common goals bind groups together, but the reality is that they often drive groups apart. According to Dartmouth psychologist Judith White, a lens for understanding these fractures is t...
We prefer the regular photos of our friends, because that’s how we’re used to seeing them, but we like the inverted photos of ourselves, because that’s how we see ourselves when we look in the mirror....
We tend to privilege the lone genius who generates ideas that enthrall us, or change our world. According to research by a trio of Stanford psychologists, Americans see independence as a symbol of str...
We were in the audience, your closest colleagues and devoted associates, who worked hard and faithfully for the same goal that you desired, Youngner began. Do you remember whom you mentioned and whom...
We’re driven to question defaults when we experience vuja de, the opposite of déjà vu. Déjà vu occurs when we encounter something new, but it feels as if we’ve seen it before. Vuja de is the reverse—w...
When I put up a slide that says ‘Here’s why you shouldn’t buy this company,’ the first response was laughter. Then you could see them physically relax. It’s sincere; it doesn’t smell, feel, or look an...
When our audiences are skeptical, the more we try to dominate them, the more they resist. Even with a receptive audience, dominance is a zero-sum game: the more power and authority I have, the less yo...
You can’t just ignore someone because you don’t think they’re important enough.
When people focus on others, as givers do naturally, they’re less likely to worry about egos and miniscule details; they look at the big picture and prioritize what matters most to others.
When selling, givers ask questions in a way that conveys the desire to help customers, not take advantage of them. When persuading and negotiating, givers speak tentatively and seek advice because the...
When takers win, there’s usually someone else who loses. Research shows that people tend to envy successful takers and look for ways to knock them down a notch. In contrast, when givers like David Hor...
When takers win, there’s usually someone else who loses. Research shows that people tend to envy successful takers and look for ways to knock them down a notch.
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