“ Even with my focused intention to be eloquent and reflect perfect grammar, syntax, and punctuation in my writing, I still flub up occasionally. Thank heavens for spell check, auto-correct, and the bri… Susan C. Young
“ Becoming an expert not only establishes you as a leader in your field, it will make you a trusted resource that people can rely on for new and innovative ideas. In addition to raising the stakes and h… Susan C. Young
“ Be Personable & Friendly. People who are genuinely warm and sincerely kind are easy to talk to, easy to like and bring a positive vibe to new encounters and social situations. Susan C. Young
“ Years ago, one of my girlfriends and I were going on a road trip and our destination was four hours away. We started an amazing conversation as our trip began. We arrived four hours later, but it felt… Susan C. Young
“ Trust and rapport are the connective tissue for gaining and maintaining healthy relationships. They provide people with the comfort and reassurance that they are doing business with an organization wh… Susan C. Young
“ This insightful quote I once heard stays with me: Tell me what gives you your sense of importance and I will tell you what you are. That is the most important thing about you. That is what determines… Susan C. Young
“ Think of fun ways you can connect with your business or social circles. When you’re with your tribe—or like-minded people—they’ll laugh and learn right alongside you. Susan C. Young
“ Take steps to be humble, sincere, and authentic, and apologize if necessary. If a relationship is valuable to you, it is worth your concern and effort to make it right. Susan C. Young
“ People consider trust differently. Some approach a new relationship with a degree of skepticism and want the other person to earn their trust before it is freely given. Their reluctance is often influ… Susan C. Young
“ Make Others Feel Important. We all have an innate desire to feel important, be special, and feel appreciated. In your words and behavior help others feel important. Susan C. Young
“ Let Sleeping Dogs LieWhen I hear someone expressing an adamant opinion which is diametrically opposed to my own, I have a strong temptation to try to convince them otherwise. But what value is there i… Susan C. Young
“ Expand Your Repertoire . . .Professional humorists and comedians, like Jeanie Robertson, maintain joke files filled with assorted topics, anecdotes, and titles. When something outrageously funny happe… Susan C. Young
“ Commonality & Camaraderie. By identifying, developing, and connecting powerful points of reference to others, you will have a rich resource of information from which to engage in stimulating conversat… Susan C. Young
“ Be a Discovery Expert. Be inquisitive. A wonderful way to get to know someone is simply by asking questions. The more you ask, the more you can learn . . . about people, work, life. Susan C. Young
“ As you rock rapport, you will open doors, earn loyalty, establish long-term relationships, and promote mutually respectful interaction. How can you break the ice and move toward creating a positive co… Susan C. Young
“ What are those behaviors that make us take pause to think twice about a person’s trustworthiness? Guarded body language, lack of eye contact, nervous fidgeting, interrupting, speaking ill of others, l… Susan C. Young
“ To position yourself as an expert, share your knowledge with others. Deliver presentations and teach others on your topic. Look what TED Talks have done for normal people who simply presented their pa… Susan C. Young
“ The romantic notion of opposites attract works well in fairy tales. However, science proves that like attracts like for healthy communication and successful relationships. Social psychologists have lo… Susan C. Young
“ Prepare for Success. Feel the satisfaction and power of having your act together! Get organized beforehand to get better results. Prior Planning Prevents Poor Performance. Susan C. Young
“ I know that trying to begin a new habit may be uncomfortable, inconvenient, or challenging. However, when the goal is to feel terrific, isn’t it worth your consideration? Susan C. Young
