Presenting Mix, Mingle & Glow in a social context is a lovely way to describe how you can make a great first impression by taking the initiative to help other people shine. Think of the times when you...
Since we know people like to do business with people who are most like themselves, consider this: Excellent sales people understand that matching and mirroring another person’s body language is a powe...
Modeling for others a sincerely positive and encouraging countenance will not only enrich their lives, it can foster trust and appreciation for you. This subtle technique of mirroring can help others...
Manners Matter. Courteous behavior is the hallmark of healthy relations and human interaction. Manners ensure you will be more respected, admired, and appreciated. Thank you!
Mix, Mingle, Glow. Stretch beyond your own comfort zone to speak with, sit with, and start conversations with people whom you do not know. Take the initiative to help other people capture the spotligh...
To Move from Woe to Wow . . . Listen Attentively• Be fully present and give your customer your full attention.• Stay calm and remain patient.• Do not interrupt or become defensive.• Let the customer e...
12 Simple Ways to Deliver Service Beyond Self1. Make it Easy for People to Do Business with You.2. Be an Awesome, Sincere Listener. 3. Listen to Customers’ Words and tone of voice, body language, and...
Why is this disengagement epidemic becoming the new norm? A few reasons I have witnessed in speaking with companies across the country include . . .• Information overload• Distractions• Stress/overwhe...
Where my previous motivation had been a self-serving ambition, my new service mindset was dedicated to serving a vision greater than myself. Within a year, I quadrupled my income, and then I doubled i...
By mirroring, speaking, and moving in tandem with my clients, I provided them with a sense of familiar comfort and ease which helped us work well together. When they leaned forward, I would lean forwa...
When you are fully present and engaged in your workplace, you will demonstrate that you care about the success of your organization, are a team player, have a can-do attitude, and will go the extra mi...
Do you ever sit back and wonder how and why other people are so successful, productive, or accomplished? What is the driver that inspires them to go for the gold, seize opportunities, and make things...
Early in my sales career, various sales trainers taught our teams how to use matching and mirroring to build rapport and earn trust with our clients. When done well, it would inevitably help us improv...
Whatever you are putting out into the universe is going to be returned unto you and have a direct correlation to what you are getting back. In many ways, you are a magnet and manifest accordingly.
Extend InvitationsHow many times have you sat at home alone feeling jealous or sad that you were not invited to a party or out to dinner? You may have seen people having fun on Facebook and wondered w...
What is the motive behind your services? If it is self-centered, self-serving, and lacking consideration for others, then earning people’s trust, rapport, and business will inevitably be more of a str...
To Move from Woe to Wow with an Unhappy Customer. . . Thank the Customer!• Thank them for bringing his or her concerns to your attention. • Treat them with respect and empathy.• Avoid further inconven...
The Art of Communication shares insights to help you communicate with a higher awareness and focused intention and meet people on their level to increase clarity and understanding.
Since we are all unique and individual, being cognizant of different personality styles will help you better recognize where others are coming from to minimize barriers, build trust, and catapult your...
When you begin conversations with confidence and listen attentively, you will become more flexible and adaptable in most any situation.
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