What can you do to ensure that your voice value translates into impression value?
So, what if you are not naturally funny? Don’t get discouraged. Do your research, gather ideas, and find your fun. Seek ways to laugh. Not only will doing this provide you with new material for making...
Listening is one thing; however, ACTIVE listening is quite another. The first is a passive act which does not require great involvement, whereas, the latter is a consciously aware and deliberately foc...
Life wasn’t meant to be so serious. Enjoy life, be fun, spend time with people who make you happy, widen that smile, and laugh out loud. Learn to laugh at yourself.
A simple handshake is not always a simple handshake. The way it is delivered can take on a million meanings and interpretations. As with every other form of body language and non-verbal communication,...
13 Ways to Make Other People Feel Important1. Ask people questions about themselves, their interests, their families, their passions and their lives. 2. Catch people doing things right, pat them on th...
The space between meeting a stranger and making a new friend can be a short distance or a gaping chasm. By understanding how to open a conversation well, you will be better able to bridge the gaps and...
Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away.
Your Signature Sound. In music, voice value is categorized for singers, composers, and listeners. Whether a performer’s voice type is soprano, alto, tenor, baritone, or bass, they all have unique char...
Years ago, my mentor, Mary Seals and I shared a mutual acquaintance who was successful in sales, but had a questionable reputation. I told her, I really like him, but I can’t trust him as far as I can...
When a leader nurtures an environment of trust, respect, and honesty—business soars, creativity and problem-solving are inspired, and collaboration enables people get more done in less time.
What Does Poor Posture Look Like?• Stiff & rigid• Slumping • Slouching• Hunched over• Rounded shoulders• Overly arched back• Stumbling• Head forwardIn sensitivity, we must be aware that many people su...
To touch or not to touch . . . that is the question. Handshakes, hugs, and other touching all have their appropriate space and place. The key to success in this area is to know when, where, and how to...
To remember people’s names, use rhyming, rhythm, adjectives, and alliteration—Use rhyming (trim Kim), rhythm (Sally sells seashells), adjectives (kind Kevin), and alliteration (Mike likes milk). These...
To make a positive first impression, where is the best place to wear a nametag? Since we shake hands with our right hand, placing your nametag on the right side of your body will make it quickly visib...
To call certain people, such as your boss, teachers, professors, doctors, your parent’s friends, etc. by their first names might be considered disrespectful. It is best to err on the side of caution u...
The bottom line is that, as human beings, we all crave belonging and connection. This only happens when trust is established and continuously cultivated.
Strengthen your first impressions by making the intentional effort to first earn people’s trust, and rapport will naturally follow.
Poise: a graceful and elegant bearing in person; a composure of dignity and manner.Postures: the position of a person’s body when standing, sitting, or walking; carriage, bearing, and stance.
On a recent business trip, I reunited with a friend I had not seen in twenty years. After having a lovely lunch meeting, we came out of the restaurant to walk towards the parking lot. He automatically...