Poise: a graceful and elegant bearing in person; a composure of dignity and manner.Postures: the position of a person’s body when standing, sitting, or walking; carriage, bearing, and stance.
Polish the Gold. Be an optimist; look for the best in others, the best in situations, and focus on what is working rather than what is not. It's golden!
These qualities make a great impression on your boss, your teams, and your customers. You will be more respected, noticed, and appreciated in the process. As your own CEO of Self, projecting this posi...
To remember people’s names, use association—Creating a connection to something that has been important to you will give a name sticking power. Did you go to the same college? Did you work for his comp...
UN-Impressives of the Poor Listener• Thinking about what you should have done, could have done, or need to do. • Allowing your emotional reactions to take over.• Interrupting the person talking.• Repl...
We will judge others based on their behaviors with little to no understanding or regard for their beliefs or values—standards we may not know, nor typically see. When we do this, things can be taken c...
What Does Poor Posture Look Like?• Stiff & rigid• Slumping • Slouching• Hunched over• Rounded shoulders• Overly arched back• Stumbling• Head forwardIn sensitivity, we must be aware that many people su...
Why do some people feel the need to throw a person's errors or weaknesses in their face or criticize their shortcomings? What benefit can they possibly receive from proving someone wrong to prove they...
Your handshake has the power to reveal your strength of character, make a promise, demonstrate your level of respect, exercise your etiquette, and represent your business acumen. Learning how to do it...
Your tone demonstrates. . .• Energy• Volume• Sincerity• Confidence• Happiness• Sadness• Preoccupation• Anger• Efficiency• Empathy
Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away.
A smart way of using your hands to make you look more interesting, thoughtful, and self-assured is to steeple your hands and fingers. Try using it strategically in formal environments or workplaces to...
Even with my focused intention to be eloquent and reflect perfect grammar, syntax, and punctuation in my writing, I still flub up occasionally. Thank heavens for spell check, auto-correct, and the bri...
How do you minimize the awkwardness in that moment? What are some of the conversations starters you've used to open, encourage, and support enjoyable and beneficial conversations?
Humor lightens our spirits, comforts us through the challenge, brings people together, and helps us to remember the positive sides of life. When your presence and personality bring this welcomed delig...
In the legend of Camelot, King Arthur gave consideration as to how his knights might be positioned spatially to impart a message of power and status. He decided they would have their meetings at a rou...
Make a Connection to remember people’s names, —Connect their name or a feature on their face with something you already know. This connection will help anchor their name in your mind for future recall...
Mary Kay Ash, the founder of the Mary Kay Cosmetic empire, taught her teams that most people have a sign hanging around their necks that says, Make me feel special. Answer that need in others through...
Mix, Mingle, Glow. Stretch beyond your own comfort zone to speak with, sit with, and start conversations with people whom you do not know. Take the initiative to help other people capture the spotligh...
My success with customers on the telephone wasn’t by using pushy sales methods, but by engaging people in meaningful conversations which could lead to friendships on the phone before I ever met them....
Showing 261 to 280 of 482 results