“ A business that is not in love with its customers, but only the money they bring, should not expect love back. J. N. HALM
“ In this day and age, it is the business that knows how to woo and win the hearts of its customers that will eventually win their pockets. J. N. HALM
“ Customers, like spouses, can be at your beck and call if you give them what they need, when they need it and how they need it. Massage their ego and you have them by the heart. J. N. HALM
“ I have come to realise that customers love companies that make them feel good about themselves—companies that reflect what they, the customers, believe about themselves. Customers fall in love with th… J. N. HALM
“ Customer Romance does not just happen; neither is it dependent on just providing product or service for customers, nor is it a puzzling set of practices. Rather, it occurs as a result of a deliberate,… J. N. HALM
“ Those who deal with customers on a regular basis should be circumspect whenever they open their “traps.” It is better not to say anything at all than to say, and later, pay! J. N. HALM
“ One plus one makes two but two monologues do not make a dialogue. Of all the traits, characteristics, attributes and habits of today’s customers, the one that has serious consequences for businesses i… J. N. HALM
“ Great companies know that customer relationships in these times call for more than just having a great product (or service) backed by a great sales team. Customers have to be wooed until they fall so… J. N. HALM
“ Customer service is all about FEELINGS! I am of the opinion that customer service is actually FEELINGS MANAGEMENT. J. N. HALM
