Susan Cain Quote

In most settings, people use small talk as a way of relaxing into a new relationship, and only once they’re comfortable do they connect more seriously. Sensitive people seem to do the reverse. They enjoy small talk only after they’ve gone deep, says Strickland. When sensitive people are in environments that nurture their authenticity, they laugh and chitchat just as much as anyone else.

Susan Cain

In most settings, people use small talk as a way of relaxing into a new relationship, and only once they’re comfortable do they connect more seriously. Sensitive people seem to do the reverse. They enjoy small talk only after they’ve gone deep, says Strickland. When sensitive people are in environments that nurture their authenticity, they laugh and chitchat just as much as anyone else.

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About Susan Cain

Susan Horowitz Cain (born 1968) is an American writer and lecturer.
She is the author of the 2012 non-fiction book Quiet: The Power of Introverts in a World That Can't Stop Talking, which argues that modern Western culture misunderstands and undervalues the traits and capabilities of introverted people. In 2015, she co-founded Quiet Revolution, a mission-based company with initiatives in the areas of children (parenting and education), lifestyle, and the workplace. Her 2016 follow-on book, Quiet Power: The Secret Strengths of Introverts, focused on introverted children and teens, the book also being directed to their educators and parents.
Her book Bittersweet: How Sorrow and Longing Make Us Whole (2022) focused on accepting feelings of sorrow and longing as inspiration to experience sublime emotions—such as beauty and wonder and transcendence—to counterbalance the "normative sunshine" of society's pressure to constantly be positive.