Since we know people like to do business with people who are most like themselves, consider this: Excellent sales people understand that matching and mirroring another person’s body language is a powe...
When your passion is aligned with your purpose, you are unstoppable! It is in that zone of high octane congruence that you are turned on and cooking with gas.
The Words You WriteFew things scream ‘unprofessional’ faster than a poorly written letter or resume filled with errors, misspellings, misuse, and negligence.
Sometimes it is better to refrain from engaging in conversation because making no impression is better than making a bad impression.
In spite of the circumstance, a person who abides in dignity and grace will use the lessons learned as ballast for their ship as they sail through stormy waters—taking the wisdom gained from life and...
While developing a healthy self-esteem is a lifetime learning process, you can take daily steps to enjoy a confident sense of well-being beginning tody.
Strive to be active rather than lethargic—determined rather than wavering or lazy.
To cultivate bravery and courage, interview brave people and learn their secrets.Whom do you know that displays courage and confidence? Ask them for their best practices, mimic their actions, follow t...
Without civilized social graces, not only is life more difficult, but a positive first impression can be destroyed as fast as it is made.
On the other hand, when presented with a service-minded professional who strives to deliver the best possible experience, aren’t you duly impressed? They are genuinely interested in learning about you...
Having a second set of eyes to review what you do is an effective practice. Sometimes you will be so close to your own work that your blinders will cause you to miss tiny details which can create huge...
Brian is a deeply compassionate man who was sad to learn that his work colleague, Tom, had lost his 17-year-old daughter to a drug overdose. When Tom returned to work weeks later, Brian approached him...
Is it possible to be friendly and engaging every day? Of course not. Everyone has their moments. I once read a quote from an anonymous author who said, It’s okay to have a bad day— just don’t unpack a...
Many people have never discovered the power generated from a heart of service. They show up to life projecting a right of entitlement in which their needs are their first priority and they will do wha...
What is appropriate in one setting may be entirely inappropriate in another. How you behave at a football game is different than how you behave at your sister’s wedding. How you interact with your clo...
To cultivate bravery and courage, ground yourself in your character values:Building a solid foundation of integrity and character will fortify your confidence to face down fears and take bold action.
Voice Value. Your voice makes a first impression. Is your voice coming across as smart, friendly, and positive or ignorant, rude, and negative? The way you deliver the words is your vocal image.
The elegance of etiquette is a timeless expression of class which transcends social status, demographics, educational level, and ethnicity. Good manners say more about you than the person who is on th...
Become a lifelong learner. Read books, watch videos, listen to audio, and seek lessons for learning how to live your best life now.
We’ve all known that one salesperson whose primary motivation in a transaction is to earn a commission—regardless of their customer’s needs. From their body language to their self-driven talking point...
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