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Susan C. Young Quote

A closed-ended question, however, is one which could be answered with a one-word answer or a simple yes or no. It can bring a dynamic dialogue to an awkward halt or stalemate. You can easily flip the encounter around by making a little more effort.

Susan C. Young

A closed-ended question, however, is one which could be answered with a one-word answer or a simple yes or no. It can bring a dynamic dialogue to an awkward halt or stalemate. You can easily flip the encounter around by making a little more effort.

Tags: best keynote speakers, best motivational speakers, communication skills, customer service, first impressions, by susan c young, relationship, speaker susan young, trust

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In medicine, prescription before diagnosis is malpractice. Asking the right questions will help you discover a person’s needs and concerns so that you can respond intelligently and appropriately.Yet s...

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In medicine, prescription before diagnosis is malpractice. Asking the right questions will help you discover a person’s needs and concerns so that you can respond intelligently and appropriately.Yet s...

Tags: best keynote speakers, best motivational speakers, communication skills, customer service, first impressions, by susan c young, relationship, speaker susan young, trust

Open-ended questions open doors for new discoveries and opportunities. They encourage others to speak their truths, share their experiences, and express their ideas.

Susan C. Young

Open-ended questions open doors for new discoveries and opportunities. They encourage others to speak their truths, share their experiences, and express their ideas.

Tags: best keynote speakers, best motivational speakers, communication skills, customer service, first impressions, by susan c young, relationship, speaker susan young, trust

So, how can you move beyond awkward silence with virtual strangers to becoming new friends? By asking great questions! Once a few inquiring questions were placed, I would let them do all the talking.

Susan C. Young

So, how can you move beyond awkward silence with virtual strangers to becoming new friends? By asking great questions! Once a few inquiring questions were placed, I would let them do all the talking.

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Whether you master the art of asking questions to become a skilled communicator, start conversations, or to connect in a more meaningful way, questions can help you build rapport and strengthen relati...

Susan C. Young

Whether you master the art of asking questions to become a skilled communicator, start conversations, or to connect in a more meaningful way, questions can help you build rapport and strengthen relati...

Tags: best keynote speakers, best motivational speakers, communication skills, customer service, first impressions, by susan c young, relationship, speaker susan young, trust

When you sincerely want to connect on deeper levels and encourage other people to talk about themselves, use open-ended questions to stimulate your conversation and get the ball rolling.

Susan C. Young

When you sincerely want to connect on deeper levels and encourage other people to talk about themselves, use open-ended questions to stimulate your conversation and get the ball rolling.

Tags: best keynote speakers, best motivational speakers, communication skills, customer service, first impressions, by susan c young, relationship, speaker susan young, trust

When you are genuinely interested, your authenticity reveals itself in your body language, attitude, facial gestures, eye contact, and overall responsiveness.

Susan C. Young

When you are genuinely interested, your authenticity reveals itself in your body language, attitude, facial gestures, eye contact, and overall responsiveness.

Tags: best keynote speakers, best motivational speakers, communication skills, customer service, first impressions, by susan c young, relationship, speaker susan young, trust

What do you do? It’s amazing how people will qualify, quantify, judge, assess, and form complete opinions about you based on that one age-old question. It is a boring, uncreative default setting for a...

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Tags: best keynote speakers, best motivational speakers, communication skills, customer service, first impressions, by susan c young, relationship, speaker susan young, trust

Well-crafted and open-ended questions typically begin with What, Why, When, Who, How, and Where, all of which can prompt the most delightful of conversations.

Susan C. Young

Well-crafted and open-ended questions typically begin with What, Why, When, Who, How, and Where, all of which can prompt the most delightful of conversations.

Tags: best keynote speakers, best motivational speakers, communication skills, customer service, first impressions, by susan c young, relationship, speaker susan young, trust

Use questions to find out where people are, where they want to be, and how you can help them cross the great divide. When I was in real estate, there were times when brand new clients would get into m...

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Tags: best keynote speakers, best motivational speakers, communication skills, customer service, first impressions, by susan c young, relationship, speaker susan young, trust