“ Members of teams that tend to avoid conflict must occasionally assume the role of a miner of conflict—someone who extracts buried disagreements within the team and sheds the light of day on them. They… Patrick Lencioni
“ Let me assure you that from now on, every staff meeting we have will be loaded with conflict. And they won’t be boring. And if there is nothing worth debating, then we won’t have a meeting. The Patrick Lencioni
“ KEY POINTS—BUILDING TRUST • Trust is the foundation of teamwork. • On a team, trust is all about vulnerability, which is difficult for most people. • Building trust takes time, but the process can be… Patrick Lencioni
“ Ironically, most leaders of meetings go out of their way to eliminate or minimize drama and avoid the healthy conflict that results from it. Which only drains the interest of employees. Patrick Lencioni
“ Great teams make clear and timely decisions and move forward with complete buy-in from every member of the team, even those who voted against the decision. They leave meetings confident that no one on… Patrick Lencioni
“ Good leaders drive commitment among the team by first extracting every possible idea, opinion, and perspective from the team. Then, comfortable that nothing has been left off the table, they must have… Patrick Lencioni
“ First, we go figure out how to recognize a real team player, the kind of person who can easily build trust, engage in healthy conflict, make real commitments, hold people accountable, and focus on the… Patrick Lencioni
“ During the Weekly Tactical, there are two overriding goals: resolution of issues and reinforcement of clarity. Obstacles need to be identified and removed, and everyone needs to be on the same page. Patrick Lencioni
“ Conflict is about issues and ideas, while accountability is about performance and behavior. Patrick Lencioni
“ At the heart of vulnerability lies the willingness of people to abandon their pride and their fear, to sacrifice their egos for the collective good of the team. While this can be a little threatening… Patrick Lencioni
“ And so a leader of a meeting must make it a priority to seek out and uncover any important issues about which team members do not agree. And when team members don’t want to engage in those discussions… Patrick Lencioni
“ Almost all of the time and energy in Half Moon Bay was being directed toward consulting to paying clients. Those clients in turn became the sales engine for the firm, and even when we did an occasiona… Patrick Lencioni
“ A leadership team is a small group of people who are collectively responsible for achieving a common objective for their organization. Patrick Lencioni
“ When leaders fail to tell employees that they’re doing a great job, they might as well be taking money out of their pockets and throwing it into a fire, Patrick Lencioni
“ They make it clear that their focus is on understanding, honoring, and supporting the business of the client. As Patrick Lencioni
“ Leaders confuse the mere transfer of information to an audience with the audience’s ability to understand, internalize, and embrace the message that is being communicated. Patrick Lencioni
“ High school kids at In-N-Out Burger and Chick-fil-A are doing largely the same job that kids at any other fast-food restaurant are doing, and yet there are a lot fewer miserable jobs at In-N-Out and C… Patrick Lencioni
“ Executives must put the needs of the higher team ahead of the needs of their departments. Patrick Lencioni
“ Commitment is not consensus. Waiting for everyone on a team to agree intellectually on a decision is a good recipe for mediocrity, delay, and frustration, which is why it amazes me that so many of the… Patrick Lencioni
“ We are a passionate family that believes in standing up strongly for what is right, even when there is a cost. We live our lives around our Church and our faith, placing special emphasis on maximizing… Patrick Lencioni
