“ By being fully present and engaged you will maximize your moments to make every encounter count. Susan C. Young
“ Action is the key to creating the changes needed to propel you toward your chosen outcomes and help you achieve your relationship goals. How are you allocating your time, energy, and activities to ‘ac… Susan C. Young
“ A man worth his salt will treat a lady like a lady and make the effort to be a gentleman. While independent women are fully capable of being self-reliant, the majority whom I know appreciate being tre… Susan C. Young
“ Ernest Hemingway was a champion of the common man. He once said, “There is nothing noble in being superior to your fellow man. True nobility is being superior to your former self. Susan C. Young
“ However, if your agenda is truly to serve, your ROI (return on investment) will substantially expand. As we know from the "Law of Reciprocity," what you give is what you get. If you are helping people… Susan C. Young
“ As you read in The Art of Being, having a heart of service and generosity is a powerful state of being and a positive way to make a great first impression through valuing others. "Service Beyond Self"… Susan C. Young
“ Refusing someone’s kind words can cause the one doing the complimenting to feel bad. Not only might they regret trying to be nice, but you may have cut off your chances of being complimented by them e… Susan C. Young
“ UN-Impressive ‘Compliments’ . . .• When compliments are used as a passive-aggressive way to manipulate others for personal gain.• Delivering a back-handed compliment which makes others feel bad.• Dish… Susan C. Young
“ To Polish the Gold & Help Others Shine . . . Acknowledge their achievements:Great achievements require great effort and usually come dressed as hard work. Move beyond merely recognizing the achievemen… Susan C. Young
“ To Move from Woe to Wow with an Unhappy Customer. . . Apologize• Thank your customer for raising the issue.• Apologize sincerely–never argue. • Own the problem, even if it is not your fault.• Show gen… Susan C. Young
“ The actor, writer, and director Woody Allen once said, “80% of success is just showing up!” You Can Show Up By . . . • Participating.• Sharing ideas.• Being dependable.• Keeping your word.• Taking the… Susan C. Young
“ Developing this ability instills a sixth sense for navigating human relationships with dignity, grace, and discretion, thus making an intentional and thoughtful first impression. Susan C. Young
“ This deliberate focus and sensitivity allow you to "put yourself in another person’s shoes and walk around a while" to better understand where they are coming from and what they are all about. Susan C. Young
“ Whether your awareness is focused on your own emotions and perceptions or directed toward the preferences, needs, and feelings of others, being mindful (aware and attentive) will enable you to respond… Susan C. Young
“ Mindfulness means paying attention to what is happening at this very moment and being keenly aware of your surroundings and the people in it. Susan C. Young
“ Active listening is not only a matter of making yourself available to hear someone talk, but it is showing the sender, physically, that you are receiving and understanding their message on all levels. Susan C. Young
“ My friend John is an urgent care physician who has several patients who come to see him for various ailments on a regular basis. In addition to being brilliant and taking wonderful care of his patient… Susan C. Young
“ As a professional speaker, I speak rather quickly with enthusiastic energy and emotion. This doesn’t always sit well with people who like to speak at a slower pace and need more time to process. What… Susan C. Young
“ Your tone of voice is less about what you say and more about how you say it. It enhances or diminishes the language you use, how you construct your sentences, and the way your words sound. It represen… Susan C. Young
