“ To remember people’s names, Pay Attention—Minimize distractions and focus on what they are saying. Making a concerted effort to concentrate will help you improve your memory. Susan C. Young
“ Not everyone is going to like us or understand us. And that is okay. It may have nothing to do with us personally; but rather more about who they are and how they relate to the world. Susan C. Young
“ Have you ever met a new person and within seconds forgotten his or her name? It can be embarrassing, can’t it? Many people will laugh, brush it off, and say, I simply can’t remember names! But you sho… Susan C. Young
“ Being out of sync happens all the time . . . • Have you ever begun a discussion when the timing was not right and your message was subsequently rejected? • Have you ever said the right thing at the wr… Susan C. Young
“ Being out of sync can be exasperating. Seek to synchronize to increase your chances for success and positive outcomes. Just because your timing is good for you does not mean it is a good time for anot… Susan C. Young
“ ASK YOURSELF:• Have you pondered a question and someone ironically shows up with the answers?• Have you ever been thinking of a friend and within moments they mysteriously call or come by? • How many… Susan C. Young
“ Research has shown that different colors represent different character qualities and have a powerful psychological effect. Color portrays different meanings in life and in business. Choose the colors… Susan C. Young
“ Rather than allowing your failures to define you, learn from your experience to do better next time. Susan C. Young
“ I am sharing this wonderful information with the caveat that I am not promising, endorsing, guaranteeing, judging, or predicting any outcomes for you. I’m simply providing you with tools which I have… Susan C. Young
“ Going with Your GutYour natural instincts are a great barometer for a person’s trustworthiness. Listen to your gut when something feels amiss. When your natural Spidey-Sense kicks in, it may alerting… Susan C. Young
“ Developing your EI will allow you to explore new depths of understanding in yourself and others. It will give you insight as to why people behave as they do and assist you in areas you may wish to imp… Susan C. Young
“ Companies that do not have a succession plan in place in which their seasoned professionals are teaching the younger, less experienced generations risk losing far more than talent. The depth of their… Susan C. Young
“ Zip Your Lip & Bite Your TongueThe discreet communicator knows when it's time to speak and when it's time to listen. He conscientiously refrains from opening a topic of discussion if it is bad timing… Susan C. Young
“ Your written words show up in a variety of forms:• Emails, texts, and memos• Blogging and publishing• Your website and social media• Letters of correspondence• Advertising, marketing, and promotion Susan C. Young
“ Without a second look, your habits and hygiene reflect a lot about you—your thoughts, values, beliefs, priorities, self-esteem, self-respect, confidence, and every other category covered in this book… Susan C. Young
“ When Humor Falls FlatHumor is not a one-size fits all guarantee. What is hilarious to one person may be offensive to another. By being emotionally intelligent and self-aware, you can discern how, when… Susan C. Young
“ We’ve all known the proverbial conversation hog who dominates a discussion and pays little notice to another person’s input. They’re so busy talking about themselves, we can barely slide a word in edg… Susan C. Young
“ Trust and rapport are listed in that order because without first building trust, healthy rapport is not possible. Susan C. Young
