As we explore this valuable non-verbal language, please note that these principles do not apply in many cultures around the world. In some cultures, direct eye contact may offend, affront, violate, or...
Consider how others may feel about you before, during, and after talking. Are you projecting an attitude that results in others feeling accepted and welcome? Are you encouraging people to speak and en...
Don't you love meeting an approachable person? They roll out the proverbial welcome mat. Their energy and engaging openness make us feel safe. They project the messages, I'm so glad to meet you. I lik...
Guard your energy by setting boundaries, just saying 'no, and limiting your interactions with people who drain you. The measure—how do they make you feel?
Many hospitality companies follow the 5 and 10 Rule, whereby when a customer is within ten feet of the employee, they should provide acknowledgement with eye contact and a genuine smile. When the cust...
Smiling reduces blood pressure by lowering the stress-inducing hormones, such as adrenaline and cortisol. As my mother, who is now in her eighties, navigates the challenges of aging, her mantra has be...
The Law of Attraction simply states: What you think about, you bring about. Whatever you focus on will expand and attract more of the same. Whatever you are putting out there is usually what you are g...
We are more likely to trust a person who is easier to read; they're easier to believe. Or we tend to think that an energetic and happy person will be more productive. Even traits such as competence, d...
When you are sitting behind a desk with a person on the other side, there is a barrier between you that becomes a psychological and subliminal message. Some of the best leaders I know have a round tab...
If you don't value yourself, you're not going to draw valuable things into your life.
Everything we could possibly want or need is there for the taking, but we are blinded by fears of lack and limitation, and we have bought the lie that resources are limited, so we must therefore compe...
A genuine smile is your best fashion accessory and the most important thing you can wear.
According to the universality studies conducted by psychologists Paul Ekman, Carroll Izard, and Friesen (1969-1972), the words Happiness. Fear. Anger. Sadness. Contempt. Surprise. Disgust.describe the...
Be in the Now Moment—don’t squander your energy on a past you can’t change or a future which has not yet happened.
Become aware of the physical distance and spatial orientation that you experience while in the company of others. Being empathetic and sensitive to a person’s physical comfort zone can have a huge eff...
Expect good things from people; they feel it. You never know who you are going to meet, and projecting approachability will open doors of opportunity for you that you may not have discovered otherwise...
My friend Julie was cooking dinner in her kitchen one night. Her expression was blank as she stood alone working by herself. Her daughter walked in and gasped, Mom! What’s wrong? She said Nothing. I’m...
No matter your age, a smile makes you look and feel better. People spend billions of dollars every year to get pumped, pulled, tucked, and tweaked in hopes of being more beautiful. But there is nothin...
The Warm Welcome of Hospitality. Walt Disney World is the epitome of world-class customer service. Employees must be hyper-vigilant of spatial orientation to engage, impress, and interact with guests....
What are you projecting? How are you showing up? Are you aware of how your expressions are impacting your communication with others?
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