Service Beyond Self is Essential for Success Because It . . .• Builds credibility, trust, and customer satisfaction.• Strengthens your personal reputation and public image.• Fosters goodwill and makes...
People who exude these qualities are treasures indeed—not only to the friends they make and strangers they meet, but to the companies who employ them.
Listening is one of the finest ways to demonstrate our love for another human being. How many marriages could be saved, friendships healed, careers made, and opportunities enjoyed if people would simp...
Let Sleeping Dogs LieWhen I hear someone expressing an adamant opinion which is diametrically opposed to my own, I have a strong temptation to try to convince them otherwise. But what value is there i...
Just Show Up. Guess what? Being in the right place at the right time can’t happen without your first showing up. Companies have been started, marriages made, friendships found, careers created, and op...
It is crucial to understand that there are myriad interpretations of behavior. When you subscribe only to yours, you may begin to think that everyone else is wrong and thus limit your flexibility and...
If you want to enjoy confidence, engagement, positive feedback, connection, and reward in your relationships, start being and doing what it takes to make it happen.
If people would read more of these humor books, they wouldn’t need all those self-improvement books!
If being brave were easy, more people would be.
Guard your energy by setting boundaries, just saying 'no, and limiting your interactions with people who drain you. The measure—how do they make you feel?
Follow your heart, but take your brain with you! After buying an armload of funny books filled with clean jokes, one-liners, and speech openers, I discovered how truly spot-on Joe had been. Inserting...
Fear is the number one reason why people do not take action. The divine irony is that most of the fears we experience are self-generated and born out of our own imaginings, hence the acronym False Evi...
Don't you love meeting an approachable person? They roll out the proverbial welcome mat. Their energy and engaging openness make us feel safe. They project the messages, I'm so glad to meet you. I lik...
Do you attend networking events to give out as many cards as possible or is it your intention to deliver something of value? When you are busy charging ahead with your own agenda, you're not meeting t...
Consider how others may feel about you before, during, and after talking. Are you projecting an attitude that results in others feeling accepted and welcome? Are you encouraging people to speak and en...
Communicating on the surface can be easy. But when you want to dig deeper and connect with more profound impact, you’ll need to achieve greater understanding, especially when others have personalities...
Can I Trust You?Years ago, I heard Lou Holtz speak at a national conference. His rock-solid reputation preceded him—he is the only coach in the history of college football to take six different footba...
Being brave requires taking deliberate action and doing something new that stretches you beyond your comfort zone.
At networking events, I am a heat-seeking missile for happy, vibrant people. With experience and practice, you can develop a sixth sense about whom to approach and of whom to be wary. I'm drawn to peo...
At any moment, you can use your face to open doors of opportunity if it demonstrates interest, enthusiasm, respect, understanding, delight, agreement, and more.