The fact that the people who built the site didn’t care enough to make things obvious—and easy—can erode our confidence in the site and the organization behind it.
Making every page or screen self-evident is like having good lighting in a store: it just makes everything seem better.
Your primary role should be to share what you know, not to tell people how things should be done.
If something requires a large investment of time—or looks like it will—it’s less likely to be used.
One way to look at design—any kind of design—is that it’s essentially about constraints
It doesn’t matter how many times I have to click, as long as each click is a mindless, unambiguous choice. —KRUG’S SECOND LAW OF USABILITY
In the last few years, making things more usable has become almost everybody’s responsibility. Visual designers and developers now often find themselves doing things like interaction design (deciding...
If you can’t make something self-evident, you at least need to make it self-explanatory.
If there's one thing you learn by working on a lot of different Web sites, it's that almost any design idea--no matter how appallingly bad--can be made usable in the right circumstances, with enough e...