A person has integrity when there is no gap between intent and behavior…when he or she is whole, seamless, the same—inside and out. I call this congruence. And it is congruence—not compliance—that wil...
Above all, success in business requires two things: a winning competitive strategy, and superb organizational execution. Distrust is the enemy of both. I submit that while high trust won't necessarily...
And it all boils down to two simple questions: 1) Do I trust myself? and 2) Am I someone others can trust? With regard to having trust in self, it often begins with the little things.
FIRST WAVE: SELF TRUST The first wave, Self Trust, deals with the confidence we have in ourselves—in our ability to set and achieve goals, to keep commitments, to walk our talk—and also with our abili...
If we can't trust ourselves, we'll have a hard time trusting others.
In a high-trust relationship, you can say the wrong thing, and people will still get your meaning. In a low-trust relationship, you can be very measured, even precise, and they’ll still misinterpret y...
S × E)T = R ([Strategy times Execution] multiplied by Trust equals Results)
Left untended, knowledge and skill, like all assets, depreciate in value—surprisingly quickly. —DAVID MAISTER, BUSINESS AUTHOR AND CONSULTANT
Low trust causes friction, whether it is caused by unethical behavior or by ethical but incompetent behavior (because even good intentions can never take the place of bad judgment). Low trust is the g...
Low trust causes friction, whether it is caused by unethical
One thing to be careful of with regard to skills is what author Jim Collins calls the curse of competence. It’s the idea that sometimes we become good at doing something we’re not really talented in o...
Recently, as I was teaching this concept, a CFO—who deals with numbers all the time—came up to me and said, This is fascinating! I’ve always seen trust as a nice thing to have, but I never, ever, thou...
The best time to plant a tree is twenty years ago. The second best time is today.
The first job of a leader—at work or at home—is to inspire trust. It’s to bring out the best in people by entrusting them with meaningful stewardships, and to create an environment in which high-trust...
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