“ Realize that employees and the customers both have to be engaged, at the same time, to move your business forward for sustainable success. Robert G. Thompson
“ Customers are speaking to you implicitly via their behavior, captured in the footprints they leave behind in your systems. Robert G. Thompson
“ The simple truth is that technology is still a poor substitute for human interaction. Robert G. Thompson
“ Most companies that win don't have a unique strategy; quite the opposite, they are doing what everyone else is doing but have figured out how to execute better. Robert G. Thompson
