Безответственная команда… не может четко объяснить себе свои цели и задачи; упускает возможности, тратя время на обдумывание и бессмысленный сбор информации; порождает безответственность и боязнь пора...
Few groups of leaders actually work like a team, at least not the kind that is required to lead a healthy organization.
Take a bullet for the client. Make everything about the client. Honor the client’s work. Do the dirty work.
See, management is an everyday thing. Strategy and financial reporting and planning are not.
It’s not that they go out of their way to tick off their clients. It’s just that they’re so focused on saying and doing whatever is in the best interests of those clients that they stop worrying about...
It's important not to misread my advice as permission to tolerate people who don't fit. Too often, leaders know that an employee really doesn't belong and would be better elsewhere, and they fail to a...
During the next two weeks I am going to be pretty intolerant of behavior that demonstrates an absence of trust, or a focus on individual ego. I will be encouraging conflict, driving for clear commitme...
1. What makes your family unique?
Teams, because they are made up of imperfect human beings, are inherently dysfunctional.
Trust is just one of five behaviors that cohesive teams must establish to build a healthy organization.
Jim’s departures were always uncomfortable.
And they don’t worry about whether the potential client will take advantage of their generosity; they know that for every client that does, nine others will appreciate their generosity and start to se...