The enemy of accountability is ambiguity
The lack of conflict is precisely the cause of one of the biggest problems that meetings have: they are boring.
People who don’t like conflict have an amazing ability to avoid it, even when they know it’s theoretically necessary
Conflict is productive
I don’t think anyone ever gets completely used to conflict. If it’s not a little uncomfortable, then it’s not real. The key is to keep doing it anyway
Employees who can't trust their leader to be vulnerable are not going to be vulnerable and build trust with one another.
Whether we're talking about leadership, teamwork, or client service, there is no more powerful attribute than the ability to be genuinely honest about one's weaknesses, mistakes, and needs for help.
Teams have to eliminate ambiguity and interpretation when it comes to success.
Like a good marriage, trust on a team is never complete; it must be maintained over time
Ego is the ultimate killer on a team
A fractured team is just like a broken arm or leg; fixing it is always painful, and sometimes you have to rebreak it to make it heal correctly. And the rebreak hurts a lot more than the initial break,...
Team synergy has an extraordinary impact on business results.
• Team Effectiveness Exercise. This exercise requires team members to identify the single most important contribution that each of their peers makes to the team, as well as the one area that they must...
What's amazing is that so many leaders who value teamwork will tolerate people who aren't humble. They reluctantly hire self-centred people and then justify it because those people have desired skills...
It's as simple as this. When people don't unload their opinions and feel like they've been listened to, they won't really get on board.
Some people are hard to hold accountable because they are so helpful. Others because they get defensive. Others because they are intimidating. I don’t think it’s easy to hold anyone accountable, not e...
Results-oriented teams establish their own measurements for success. They don’t allow themselves the wiggle room of subjectivity. But this is not easy, because subjectivity is attractive.
Teamwork requires some sacrifice up front people who work as a team have to put the collective needs of the group ahead of their individual interests.
I have yet to meet members of a leadership team who I thought lacked the intelligence or the domain expertise required to be successful. I've met many, however, who failed to foster organizational hea...
To achieve results. This is the only true measure of a team P.42
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