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Patrick Lencioni Quote

Erring on the side of the client when it comes to fees. Because you’re interested in a long-term relationship with a client, it is in your best interest to show them that you are more focused on helping them than you are in maximizing your short-term revenue.

Patrick Lencioni

Erring on the side of the client when it comes to fees. Because you’re interested in a long-term relationship with a client, it is in your best interest to show them that you are more focused on helping them than you are in maximizing your short-term revenue.

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About Patrick Lencioni

Patrick Lencioni (born c. 1965) is an American author of books on business management, particularly in relation to team management. He is best known as the author of The Five Dysfunctions of a Team, a popular business fable that explores work team dynamics and offers solutions to help teams perform better. In addition to Five Dysfunctions of a Team, he has written eleven other business books. He has also applied his management techniques to families in The Three Big Questions for a Frantic Family.