Listen to your customers, not your competitors.
When you're designing for extremes with software, the three most important extremes to remember are: 1. Design for people who can't read. 2. Design for people who can't use a mouse. 3. Design for peop...
I've grown to think that keeping your desk clean is actually probably a sign that you're not being effective.
Usability, fundamentally, is a matter of bringing a bit of human rights into the world of computer-human interaction. It's a way to let our ideals shine through in our software, no matter how mundane...
In any case, even if a usability test resolves a dispute, it doesn't do it in any kind of a statistically valid way. Unless you test thousands of people from all walks of life under all kinds of condi...