We expect all our businesses to have a positive impact on our top and bottom lines. Profitability is very important to us or we wouldn't be in this business.
I think there are going to be a bunch of tablet-like devices. It's really a different product category.
I believe you have to be willing to be misunderstood if you're going to innovate.
Humans are unbelievably data efficient. You don't have to drive 1 million miles to drive a car, but the way we teach a self-driving car is have it drive a million miles.
It's not an experiment if you know it's going to work.
The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.
The missionary is building the product and building the service because they love the customer, because they love the product, because they love the service. The mercenary is building the product or s...
Position yourself with something that captures your curiosity, something that you're missionary about.
If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
The common question that gets asked in business is, 'why?' That's a good question, but an equally valid question is, 'why not?'
What's dangerous is not to evolve.
We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.
Millions of people were inspired by the Apollo Program. I was five years old when I watched Apollo 11 unfold on television, and without any doubt it was a big contributor to my passions for science, e...
Great industries are never made from single companies. There is room in space for a lot of winners.
The Post is famous for its investigative journalism. It pours energy and investment and sweat and dollars into uncovering important stories. And then a bunch of websites summarize that [work] in about...
I strongly believe that missionaries make better products. They care more. For a missionary, it's not just about the business. There has to be a business, and the business has to make sense, but that'...