Change is vital, improvement the logical form of change.
I never trust an executive who tends to pass the buck. Nor would I want to deal with him as a customer or a supplier.
Exchange ideas frequently.
No business can succeed in any great degree without being properly organized.
The keystone of successful business is cooperation. Friction retards progress.
The greatest teacher I know is the job itself.
Honor bespeaks worth. Confidence begets trust. Service brings satisfaction. Cooperation proves the quality of leadership.
Every man must decide for himself whether he shall master his world or be mastered by it.
Responsibilities are given to him on whom trust rests. Responsibility is always a sign of trust.
The art of effective listening is essential to clear communication, and clear communication is necessary to management success.
Men are not great or small because of their material possessions. They are great or small because of what they are.
A store's best advertisement is the service its goods render, for upon such service rest the future, the good-will, of an organization.
Growth is never by mere chance it is the result of forces working together.
The five separate fingers are five independent units. Close them and the fist multiplies strength. This is organization.
Success will always be measured by the extent to which we serve the buying public.
I believe in trusting men, not only once but twice - in giving a failure another chance.
No matter what his position or experience in life, there is in everyone more latent than developed ability far more unused than used power.
Salesmanship, too, is an art; the perfection of its technique requires study and practice.
The Golden Rule finds no limit of application in business.
Luck is always the last refuge of laziness and incompetence.
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