“ I never trust an executive who tends to pass the buck. Nor would I want to deal with him as a customer or a supplier. James Cash Penney
“ Every man must decide for himself whether he shall master his world or be mastered by it. James Cash Penney
“ Salesmanship, too, is an art; the perfection of its technique requires study and practice. James Cash Penney
“ Responsibilities are given to him on whom trust rests. Responsibility is always a sign of trust. James Cash Penney
“ A merchant who approaches business with the idea of serving the public well has nothing to fear from the competition. James Cash Penney
“ The art of effective listening is essential to clear communication, and clear communication is necessary to management success. James Cash Penney
“ Honor bespeaks worth. Confidence begets trust. Service brings satisfaction. Cooperation proves the quality of leadership. James Cash Penney
“ The five separate fingers are five independent units. Close them and the fist multiplies strength. This is organization. James Cash Penney
“ The best teamwork comes from men who are working independently toward one goal in unison. James Cash Penney
“ I do not believe in excuses. I believe in hard work as the prime solvent of life's problems. James Cash Penney
“ I believe in trusting men, not only once but twice - in giving a failure another chance. James Cash Penney
“ Success cannot come from standstill men. Methods change and men must change with them. James Cash Penney
