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Douglas W. Hubbard Quote

Is a programmer who gets 99% of assignments done on time and 95% error free better than one who gets only 92% done on time but with a 99% error-free rate? Is total product quality higher if the defect rate is 15% lower but customer returns are 10% higher? Is strategic alignment higher if the profit went up by 10% but the total quality index went down by 5%?

Douglas W. Hubbard

Is a programmer who gets 99% of assignments done on time and 95% error free better than one who gets only 92% done on time but with a 99% error-free rate? Is total product quality higher if the defect rate is 15% lower but customer returns are 10% higher? Is strategic alignment higher if the profit went up by 10% but the total quality index went down by 5%?

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About Douglas W. Hubbard

Douglas Hubbard is a management consultant, speaker, and author in decision sciences and actuarial science.