By treating patients like customers, as nurse Amy Bozeman pointed out in a Scrubs magazine article, hospitals succumb to the ingrained cultural notion that the customer is always right. Now we are tol...
If teachers are uncomfortable at their own school, they will pass on their uncertainties or negative attitude to students.
A Health Affairs study comparing patient-satisfaction scores with HCAHPS surveys of almost 100,000 nurses showed that a better nurse work environment was associated with higher scores on every patient...
Students usually don't refer to themselves as nerds until someone else accuses them of being one.
Instead of revamping school policies to welcome every child, many school systems are bent on revamping the students to conform to their schools.
Imagine what it must be like for teenagers who don't feel they have room to breathe in their own homes. If you are a parent reading this book, you care about your child. If she is quirky, unusual, or...
In the minds of their peers, too often students become caricatures of themselves.
No matter who initiated these activities, the good boys in each chapter didn't stop them from happening. Objectification of women and tolerance of racism are massive problems in fraternity culture at...
Some girls, of course, can be both popular and nice. But niceness involves treating others as equals […]
The next night, Jake again tried to party with his high school friends. Arjun again drank until he barfed. One of the girls drank herself out of her mind; she continually told anyone within earshot th...
I figure I'll win the fight in twenty years or so anyways when I end up with a decent life and their unemployed and living at home.
He comes in entirely as an outsider. He lets his mind wander. He’s not endangering his academic position because he doesn’t have one, and he can take those risks,
I love the free entertainment that patients provide. People say and do the most ridiculous things, and I’ve got a front row seat to the absurdity. —A Colorado travel nurse
Social standing does not necessarily translate to social acceptance.
When Department of Health and Human Services administrators decided to base 30 percent of hospitals' Medicare reimbursement on patient satisfaction survey scores, they likely figured that transparency...
Conformity is a mask behind which students can hide their identity or the fact that they haven't yet figured out their identity.
In 1967, psychiatrist Leonard Stein described the nurse’s role in an essay entitled The Doctor–Nurse Game. The object of the game, he said, was for a nurse to make her recommendations appear to be ini...
Although she was gregarious, she inadvertently separated herself from people because she was so often inside her own head, focusing on her creativity.
Students didn't much like those who verbally or physically beat the crap out of them. But when researchers began measuring aggression alongside perceived popularity, they found an undeniably strong li...
Many of the differences that cause students to be excluded in school are actually the same qualities or skills that other people are going to admire, respect or value about that person in adulthood.
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