“ The upper management team had informed me that an employee that worked for me was a poor performer and would be terminated soon. This employee was clearly displaying mental health issues that were cau… Steven Magee
“ All the tools, techniques and technology in the world are nothing without the head, heart and hands to use them wisely, kindly and mindfully Rasheed Ogunlaru
“ This is England, he explained. Tell someone it's a procedure, and they'll believe you. The pointless procedure is one of our great natural resources. Maureen Johnson
“ He was responsible for administering an army that lacked time-tested procedures and routinized policies, so every decision became an improvisational act. Joseph J. Ellis
