Move beyond yourself to serve a greater purpose and vision. Learn to mix, mingle, and glow, thus helping others feel more comfortable, at ease, important, and connected.
Orientation & Proximity. Be aware of the orientation between yourself and others so that you can be sensitive and responsive to their comfort zones.
Palm Reading 101• Palm Up— Conveys openness, service, humility, and sympathy.• Palm Down—Demonstrates authority, superiority, and control.• Palm Vertical—Shows you are meeting on equal terms with a mu...
Physical touch is one of my primary love languages. For those of us who share this love language, touching is an endearing gesture of affection, appreciation, and connection. It is not intended to be...
Professional Networking The first week I lived in Madison, WI, I sought a local chapter meeting for ATD (Association for Training Development). Having belonged to the same organization in Florida, I k...
Proxemics is the study of human use of space and the effects that population density has on behavior, social interaction, and communication. Imagine invisible bubbles around every person that provides...
Regardless of the trends we see in the deterioration of morality, respect, and values, wise people will still strive to take the high road to rise above the ever-increasing rudeness and stand apart fr...
Research by the Income Center for Tradeshows found that people are twice as likely to remember you if you shake hands. According to the American Management Association, it takes only one-fortieth of a...
Smiling and Expressions of Emotion. A genuine smile is inviting, contagious, and encouraging. People do read a book by its cover and your expressions provide a glimpse for what they’ll find inside.
Some people not only burn their bridges, but they also torch the town! With all their deeds of drama and destruction, they leave behind an aftermath of distrust, disrespect, and disappointment. And fo...
Stepping out and stepping up can be an intimidating experience, especially in social situations where the outcomes are unpredictable and uncertain. Have you ever been reluctant to . . . • Say no?• Req...
Take the initiative with deliberate steps to be a polite person:1. Cover your mouth when you cough or sneeze.2. Reciprocate a thoughtful word or a good deed in kind.3. Say excuse me when you bump into...
Take the initiative with deliberate steps to be a polite person:1. Say please when you are making a request or asking for help. 2. Say thank you when a person has said or done something kind or at you...
The Art of Action explores specific action steps you can take for personal and professional transformation. Start by taking the initiative to be kind, courageous, and polite.
The Art of First Impressions for Positive Impact is based on the premise that when you become self-aware and learn how to shine bright as your best self, you can transform your relationships in life a...
The Gift that Keeps on GivingI once had a lovely real estate client named Jane who was an elderly lady living alone. Her sons lived far away in the Pacific Northwest and she rarely saw them. I became...
The Warm Welcome of Hospitality. Walt Disney World is the epitome of world-class customer service. Employees must be hyper-vigilant of spatial orientation to engage, impress, and interact with guests....
The elegance of etiquette is a timeless expression of class which transcends social status, demographics, educational level, and ethnicity. Good manners say more about you than the person who is on th...
The romantic notion of opposites attract works well in fairy tales. However, science proves that like attracts like for healthy communication and successful relationships. Social psychologists have lo...
This insightful quote I once heard stays with me: Tell me what gives you your sense of importance and I will tell you what you are. That is the most important thing about you. That is what determines...
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