Many hospitality companies follow the 5 and 10 Rule, whereby when a customer is within ten feet of the employee, they should provide acknowledgement with eye contact and a genuine smile. When the cust...
Research by the Income Center for Tradeshows found that people are twice as likely to remember you if you shake hands. According to the American Management Association, it takes only one-fortieth of a...
Smiling and Expressions of Emotion. A genuine smile is inviting, contagious, and encouraging. People do read a book by its cover and your expressions provide a glimpse for what they’ll find inside.
What gives you your sense of importance and makes you feel special? Who and what bring out the best in you? What does it take to make you feel like a million bucks and ready to take on the world? When...
Wouldn’t it be wonderful to enjoy this level of simplicity in all relationships, regardless of differences? You can. Begin taking the initiative to find common ground with others and you will soon lay...
4 Times to Get Tough . . . 1. Self-Respect—You don’t have to take everything on the chin and lose the respect of yourself and others in the process. Don’t be a doormat or a pushover by allowing people...
All hugs are not created equal. Some people are naturally gifted in showering others with warmth and affection. They can hug with such a sincere intention it transcends a handshake. Their hugs feel ge...
Any time you put yourself on the line, you risk (and maybe fear) failing, falling, being embarrassed, or looking stupid—none of which are comfortable.
Being brave requires taking deliberate action and doing something new that stretches you beyond your comfort zone.
Eye Contact. Direct eye contact is one of the best compliments you can give to another. You are subliminally telling them that you are listening, they matter, and that what they have to say is importa...
Follow your heart, but take your brain with you! After buying an armload of funny books filled with clean jokes, one-liners, and speech openers, I discovered how truly spot-on Joe had been. Inserting...
If being brave were easy, more people would be.
If you like the relationship results you have been getting and don’t see any need for improvement, your status quo may actually be your sweet spot for comfort and contentment. That is a wonderful plac...
Move beyond yourself to serve a greater purpose and vision. Learn to mix, mingle, and glow, thus helping others feel more comfortable, at ease, important, and connected.
Professional Networking The first week I lived in Madison, WI, I sought a local chapter meeting for ATD (Association for Training Development). Having belonged to the same organization in Florida, I k...
Some people not only burn their bridges, but they also torch the town! With all their deeds of drama and destruction, they leave behind an aftermath of distrust, disrespect, and disappointment. And fo...
To cultivate bravery and courage, may the Force be with you. Whether you fortify yourself with a positive mental attitude, affirmations, faith in God, prayer, and meditation, or an innate sense of per...
People who seek psychotherapy for psychological, behavioral or relationship problems tend to experience a wide range of bodily complaints...The body can express emotional issues a person may have diff...
Emotion will never seize to prevail logic.
ASK YOURSELF: Are you presenting yourself in the best of all lights, online and off, and demonstrating the dignity of good manners? Make sure of it! If not, it may come back to haunt you.
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