All the elements of greater emotional awareness can weave together to ensure you make a more positive impact.
A simple handshake is not always a simple handshake. The way it is delivered can take on a million meanings and interpretations. As with every other form of body language and non-verbal communication,...
Years ago, my mentor, Mary Seals and I shared a mutual acquaintance who was successful in sales, but had a questionable reputation. I told her, I really like him, but I can’t trust him as far as I can...
Wise leaders know that being personable ad friendly is the highly-prized personality for employees who are meeting, greeting, and engaging on the front lines with customers. They are the real ambassad...
When people are not passionate about their goals, everything is more of a struggle.
When an employee, a team, or a company is passionate about their products and services, I am more inclined to bring them my business. Aren’t you?
What About the Social Introvert?Perhaps you don’t want to talk! Maybe you prefer to speak only when responding to another person. If you tend to be more reserved and less gregarious, the expression on...
We tend to listen to the people who believe in their own words as opposed to those who don’t. When we feel their conviction, they earn our buy-in.
To touch or not to touch . . . that is the question. Handshakes, hugs, and other touching all have their appropriate space and place. The key to success in this area is to know when, where, and how to...
To cultivate bravery and courage, get involved in a cause you are passionate about.Serving a vision bigger than yourself changes your focus from self-doubt to whatever action is necessary for the visi...
Think about the people in your life with whom you have the most engaging dialogue—the ones who will listen to you and consider your opinions regardless of the topic. They'll stop whatever they are doi...
Strengthen your first impressions by making the intentional effort to first earn people’s trust, and rapport will naturally follow.
Sometimes we meet folks who appear rather plain, yet when they speak from a heart of service, love, compassion, and wisdom, they instantly become respected favorites.
Poor habits can invalidate your credibility and undermine your success in all areas.
Passion is not just about the object of your focus or desires—it is the compelling emotion, fulfillment, and intense enthusiasm that it engenders.
It is wise to use titles for people in positions of power, higher education, seniority, or maturity, unless otherwise instructed. This may sound old-fashioned, but practicing respectful traditions wil...
Experts agree that color can stimulate emotions which evoke different responses. Simply by changing colors, you can change moods, communication, perceptions, energy, and expectations.
Discretion & Good Judgment . . .The flagrant lack of decorum, reckless behavior, and poor judgment exhibited in our world today continues to astound. Even those who never dreamed they’d be caught in t...
Confidence is silent, cool, self-assurance.
By your practice of active listening, everyone involved benefits because you . . .• are more engaged and engaging;• demonstrate that you are interested in others and what they have to say;• make other...