What gives you your sense of importance and makes you feel special? Who and what bring out the best in you? What does it take to make you feel like a million bucks and ready to take on the world? When...
To help get your creative juices flowing, you might look online at lists of the best taglines ever. Their branding ideas are genius and may be just the catalyst you need to activate your awesome!
To Move from Woe to Wow . . . Listen Attentively• Be fully present and give your customer your full attention.• Stay calm and remain patient.• Do not interrupt or become defensive.• Let the customer e...
The consistency of their moods and emotions creates a predictable and consistent outcome that can be reassuring in our turbulent times. You know you can depend on approachable people to be well balanc...
Smiling is truly one of the most generous gifts you can give to another. You never know when your smile may inspire the sad, encourage the hopeless, heal a heart, or change someone's world for the bet...
Professional Networking The first week I lived in Madison, WI, I sought a local chapter meeting for ATD (Association for Training Development). Having belonged to the same organization in Florida, I k...
Move beyond yourself to serve a greater purpose and vision. Learn to mix, mingle, and glow, thus helping others feel more comfortable, at ease, important, and connected.
In his book, Networking is a Contact Sport, Joe Sweeney advises that when you attend networking events, act as if it is your party and you are the host or hostess. By doing this, you will help others...
I was raised in an era when part of respecting your elders was to call them by Mr. or Mrs. When my children were growing up, an occasional child would call me Susan. It was jarring, felt disrespectful...
I attended a symposium to hear Shilagh Mirgain, Ph.D. speak on Mindful Leadership. Throughout her program, I made sure to make eye contact and smile to support, affirm, and engage with her presentatio...
Heed Your Speed. Are you a fast or a slow talker? Be mindful towards the person with whom you are speaking to ensure that your message is being comprehended, understood, and absorbed. If they are list...
Have you ever paid notice to the full sound range of your voice? If you have ever been in a chorus or a singing group, you already know that they will separate the group based on each singer’s pitch a...
Fuel Your Ride with Positive Energy. Having desire, vision, and focus will help you turn your bus in the right direction, and positive energy is needed to take you where you want to go.
Finding commonality with another person can help you create an instant bond by transcending social differences and going straight to creating rapport. Finding common ground allows you to connect the d...
Being mindful of your body movement, facial expressions, voice tone, gestures, orientation, postures, and touch will help you project personal excellence for transforming your communications with othe...
Asking permission to call someone by their first name is a gesture of gentility and consideration. And once permission is granted, the gate is open for mutual respect and mutual purpose. Simply demons...
As Americans, we typically move full steam ahead without much regard to mindfulness or thoughtful reflection, often to one’s own detriment. Yet it is that same propensity for bold action which makes f...
You can transform your entire physical appearance, personal experience, energy, and social success simply by smiling. And it is also good to do just for you!
When people are like you, conversations flow naturally and feel more relaxed, don’t they? You know what to say, how to talk, what to expect, and how to understand them on an intuitive level.
When my son was a teenager, he would use the ‘poker face’ tactic when I was lecturing, nagging, or suggesting. As a parent, it was maddening because I could not read his reactions! His stoicism would...