Identifying, developing, and connecting on these points of reference will provide you with a rich resource of information from which to engage in stimulating conversations and connect on meaningful le...
Have you ever paid notice to the full sound range of your voice? If you have ever been in a chorus or a singing group, you already know that they will separate the group based on each singer’s pitch a...
Get in the GameAs soon as you say something can’t be done, you will be passed by a person who is already doing it. – UnknownDo you typically observe the game of life from the sidelines, sit in the pen...
Every time a new client hires me for a keynote, workshop, or coaching session, the first questions I ask them are, What are the 3 top challenges your organization is dealing with? What are your goals?...
Energy & Aura. You release your own distinctive energy signature which naturally produces a physical presence. When you emit positive energy, thoughts, feelings, and vibrations, you attract more posit...
Developing your eloquence and enunciation will reduce the likelihood of misinterpretation and misunderstanding, making your delivery more powerful.
Cheri Davis is a fun, energetic, positive, and beautiful friend. We both share a vibrant and positive energy which is a rare and wonderful quality. No matter what is going on in the world, we have a m...
Being brave is not for the light-hearted. Bravery takes fortitude—the very act of bravery prevents anyone from knowing you were ever afraid in the first place.
As the saying goes, Smile and the world smiles with you, cry and you cry alone. Smiling is a universal symbol of happiness that transcends language and communication challenges.
ASK YOURSELF: Your closest friends want to know all about the details of your life and want to hear what is happening in your life. How can you be that type of person for others?
A strong handshake conveys confidence, clarity, strength, and intention. As with everything else in life, if it is overzealous, it may be seen as aggressive, arrogant, or dominating. A bone-crushing v...
A genuine smile is your best fashion accessory and the most important thing you can wear.
A friend recently shared that even if he is in a rough mood, when someone smiles at him it enhances his kindness and encourages him to project a better attitude.
While some may consider being friendly an appealing personality trait, I challenge you to see it as a valuable skill. In a world where we are continuously bombarded with negativity and anxiety is at a...
When you see people smiling, does it give you a sense of connection with them? The law of reciprocity illustrates it is hard to not smile back when someone smiles at you.
What makes one person approachable and another one not? That simple difference alone can make or break your success in your life, in your relationships, and in your career.
What determines whether the usage is acceptable or inappropriate? If you want to make a great first impression with positive impact, it is essential that you know there is a difference.
What are you projecting? How are you showing up? Are you aware of how your expressions are impacting your communication with others?
To Move from Woe to Wow with an Unhappy Customer. . . Thank the Customer!• Thank them for bringing his or her concerns to your attention. • Treat them with respect and empathy.• Avoid further inconven...
The Warm Welcome of Hospitality. Walt Disney World is the epitome of world-class customer service. Employees must be hyper-vigilant of spatial orientation to engage, impress, and interact with guests....