Top By Susan C Young Quotes

All hugs are not created equal. Some people are naturally gifted in showering others with warmth and affection. They can hug with such a sincere intention it transcends a handshake. Their hugs feel ge...

And as is often the case, the people who would benefit the most from reading a book like this are the ones least likely to buy and read it. For you, however, this chapter will serve as a sterling remi...

Any time you put yourself on the line, you risk (and maybe fear) failing, falling, being embarrassed, or looking stupid—none of which are comfortable.

As humans, we are all insecure to a certain degree, and we don't want to risk looking stupid, being rejected, or feeling awkward.

As if these diverse characteristics weren’t enough, bring them all into a social context where we must work, live, love, and engage with people different from ourselves—is it any wonder that communica...

At any moment, you can use your face to open doors of opportunity if it demonstrates interest, enthusiasm, respect, understanding, delight, agreement, and more.

Be Personable & Friendly. People who are genuinely warm and sincerely kind are easy to talk to, easy to like and bring a positive vibe to new encounters and social situations.

Be a Discovery Expert. Be inquisitive. A wonderful way to get to know someone is simply by asking questions. The more you ask, the more you can learn . . . about people, work, life.

Become keenly aware of these three layers to discover whether you're listening with interest and intent for excellent communication and understanding—or are you unintentionally sabotaging potentially...

Being proactive and intentional will enable you to create a positive experience for yourself and others.

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Energy is contagious and infectious and whether it is the good kind or the bad kind—other people feel it.

Hugging is quite an intimate contact. Considering the studies done on proxemics we looked at earlier; when you get within two feet of another person you are inside their intimate space. There are some...

It is crucial to understand that there are myriad interpretations of behavior. When you subscribe only to yours, you may begin to think that everyone else is wrong and thus limit your flexibility and...

Mirroring is especially helpful when our differences may divide. Think of the times when you have made a diligent effort to speak in another person’s native language to communicate and connect with co...

On a recent business trip, I reunited with a friend I had not seen in twenty years. After having a lovely lunch meeting, we came out of the restaurant to walk towards the parking lot. He automatically...

One of the speaking programs I deliver is entitled, Service with a Smile . . . How to Create a Sensational Customer Experience. Smiling is at the heart of my teaching because when employees smile whil...

Our cultural lens is so much a part of us that we are not even aware of how obvious it is to others. Like the nose on your face, you may forget that it is there, but everyone else sees it. I can’t loo...

Push versus Pull Marketing. Who wants to be pushed around? I certainly don’t. Statements push and questions pull. Don’t you prefer the latter? Questions pique interest and can keep the dialogue flowin...

Service Beyond Self. Value others; have a heart of service and generosity. Rise above self-interest. Ask what you can do for others, not what they can do for you.