Ruth Rendell Quote

And it is true that we are warmed by being called by our names. We all know people who hardly ever do it, who only do it when they absolutely must. They manage to steer conversations along, ask questions, respond, without ever using a first name. And they chill others with their apparent detachment, those others who can never understand that it is diffidence which keeps them from committing themselves to the use of names. They might get the names wrong, or use them too often, be claiming an intimacy to which they have no right, be forward, pushy, presumptuous.