It's not enough to have a hacker culture anymore. You have to have a design culture, too.
I was first in line for the iPhone, but I'm not a fanboy of any company - I'm in favor of anything that's best of breed.
I've seen this over and over again: people love it if you step up their experience. No one turns down an upgrade to business class in a plane.
The problem is Twitter is designing the metaphorical equivalent of a Toyota Prius. A car for the masses. While I want a Formula One race car.
Shel Israel has been a diabetic for many years, jabbing his finger a few times every day to measure his blood sugar. Every six months he brings his glucose meter to his endocrinologist, who extracts a...