“ People who concentrate on giving good service always get more personal satisfaction as well as better business. How can we get better service? One way is by trying to see ourselves as others do. Patricia Fripp
“ You are no more exempt from time's inexorable passing than Macbeth. Whether time is your friend or foe depends on how you use it Patricia Fripp
“ Saying "yes" to yourself means acknowledging what you have that's good and working on the things that aren't. Patricia Fripp
