“ Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away. Marilyn Suttle
“ Do an evening review at the end of the day to reflect on what went well, and what you'd do differently next time. Marilyn Suttle
“ People who work in an environment where doing their best is recognized have a better chance of feeling good about their work. Marilyn Suttle
“ When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change. Marilyn Suttle
“ Optimists move through life with a happy exterior. What happens on the inside shows up on the outside. Marilyn Suttle
“ Cater to your customers’ lifestyles. It will create instant rapport and a lasting sense of “I belong here. Marilyn Suttle
“ If you take the approach of “earning” your customers’ business every day and treating them well, they’re less likely to try someone else. Marilyn Suttle
“ After each customer interaction, notice if you gave them a “happy to see you” kind of experience. Marilyn Suttle
“ Even your most loyal customers always have a choice about where to take their business. Marilyn Suttle
“ When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer. Marilyn Suttle
