The only constant in the technology industry is change.
In school all I wanted to do was build technology. That's what I loved.
The future of communicating with customers rests in engaging with them through every possible channel: phone, e-mail, chat, Web, and social networks. Customers are discussing a company's products and...
Although I loved working on technology - I've always been a computer geek at heart - my professors encouraged me to get a real-world job working with customers.
The world is being re-shaped by the convergence of social, mobile, cloud, big data, community and other powerful forces. The combination of these technologies unlocks an incredible opportunity to conn...
Learning how to interact with customers is something that anyone starting any business must master. It's an amazing opportunity to be able to learn the ropes at an established company and then employ...