“ An email cannot be ignored. You may wish an email was not sent to you, because you learned what you did not want to know, but it must be acted upon because there is now a permanent record linking you… Kent Alan Robinson
“ A damaging email forwarded outside the organization is indicative of problems within the organization. Kent Alan Robinson
“ If you don't know the answer to a question, don't guess, don't speculate, don't hypothesize, don't make a joke it by email, tweet, conference call, or at a press conference...Somehow, eventually, the… Kent Alan Robinson
“ ...with electronic communication, what one writes in a moment, eternity will not erase. Kent Alan Robinson
“ People act in ways to maximize their self-interest within a company, so create incentives that align employee's objectives with the organization's mission statement. Reward compliance with core values… Kent Alan Robinson
“ Electronic communication has transmuted conversations into durable and accessible records. Revisionist history has gone the way of the phone booth. Kent Alan Robinson
“ History was once rewritten by the victors. Now we write our own immutable histories with every email, text, and post. Kent Alan Robinson
“ Emails are viewed as an essential historical record of an organization. A record that cannot be expunged must be created with care or not created at all. Kent Alan Robinson
“ A single employee, with one message, can succinctly capture the essence of a corporation the same way an iconic photograph captures a moment. Unfortunately, it is usually the negative massages that ar… Kent Alan Robinson
“ Once a message has been sent electronically, the writer has ceded power not just to the recipient, but to whomever the recipient chooses to forward the information. To access electronic communication… Kent Alan Robinson
“ Neither inherently good nor evil, electronic communication platforms are 100 percent dependent on user input. Kent Alan Robinson
“ In the Darwinian environment of business, one's most provocative words are naturally selected by competitors to be hurled back at them at the most inopportune moments. Do not arm your adversaries. Kent Alan Robinson
“ Emails, texts and social media promise the writer the power to be heard…In a society where relinquishing control is viewed as weakness, power is relinquished through every message sent without foretho… Kent Alan Robinson
“ A car crash at seventy-five miles an hour results in glass and steel strewn about the roadway. Emergency workers attend to the injured drivers, passengers and bystanders, and remove the wreckage. An e… Kent Alan Robinson
“ The written word imparts a gravitas the spoken word lacks. The underlying assumption is that time and thought has been expended on what was written, even if that is not the case. Kent Alan Robinson
“ An organization's proprietary, internal information is constrained only by an understanding that stake-holders will keep organizational matters within the organization. Kent Alan Robinson
“ You have the right to remain silent. Anything you say can and will be used against you in a court of law...Do you understand the rights I have just read to you? With these rights in mind, do you wish… Kent Alan Robinson
