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Alexandra Robbins Quote

Rather than addressing the nurses being spread too thin to provide care that is good enough, they assume the nurses aren’t coddling the patients adequately enough. What annoys nurses is that the concept of patient experience has morphed patients into customers and nurses into rank and file automatons. Some hospital job postings advertise that they are looking for nurses with good customer service skills as their

Alexandra Robbins

Rather than addressing the nurses being spread too thin to provide care that is good enough, they assume the nurses aren’t coddling the patients adequately enough. What annoys nurses is that the concept of patient experience has morphed patients into customers and nurses into rank and file automatons. Some hospital job postings advertise that they are looking for nurses with good customer service skills as their

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About Alexandra Robbins

Alexandra Robbins is a journalist, lecturer, and author. Her books focus on young adults, education, and modern college life. Five of her books have been New York Times Bestsellers.