She is the author of Unstoppable: My Life So Far.
Serving the customer (customer service) is not becoming a personal concierge and catering to their every whim and want. Customer service is providing an excellent product at an acceptable price and so...
Service for the Right Reasons: To Save the Whales, or Kill Them and Feed the Children? Morality is simply the attitude we adopt toward people we personally dislike. —OSCAR WILDE
Self-esteem is just the reputation that you have with yourself. You’ll always know.
SCOTTY: She’s all yours, sir. All systems automated and ready. A chimpanzee and two trainees could run her! CAPTAIN KIRK: Thank you, Mr. Scott. I’ll try not to take that personally. —STAR TREK
Riesgos y beneficios asimétricos:
Retirement Is Worst-Case-Scenario Insurance. Retirement planning is like life insurance. It should be viewed as nothing more than a hedge against the absolute worst-case scenario: in this case, becomi...
Researchers use alloxan in lab rats to induce diabetes. That’s right—it’s used to produce diabetes. This is bad news if you eat anything white or enriched.
Reality is merely an illusion,albeit a very persistent one. —ALBERT
Qué decisiones de las que has tomado te han convertido en la persona que eres?»
Pricing low is shortsighted, because someone else is always willing to sacrifice more profit margin and drive you both bankrupt.
Prepara una taza de té (a mí me gusta el pu-erh) y siéntate
People-pleasing is a form of assholery,’ which
Over the ensuing days, however, I realized that everyone seemed to be discussing how to build large and successful companies, sell out, and live the good life. Fair enough. The question no one really...
Our next reads are Stretch by Scott Sonenshein and Lead Yourself First by Kethledge and Erwin.
Oscar Wilde’s advice, The only way to get rid of a temptation is to yield to it
One of the books he recommends for cultivating dealmaking ability is actually a children’s book and a 10-minute read: Stone Soup. It’s a children’s story that is the best MBA degree you can read.
On the Advantage of Cultivating Beginner’s Mind Experience often deeply embeds the assumptions that need to be questioned in the first place. When you have a lot of experience with something, you don’...
Oftentimes, in order to do the big things, you have to let the small bad things happen.
Nunca automatices lo que pueda eliminarse y nunca delegues algo que pueda automatizarse o racionalizarse.