Thomas J. Watson Quote

The toughest thing about the power of trust is that it's very difficult to build and very easy to destroy. The essence of trust building is to emphasize the similarities between you and the customer.

Thomas J. Watson

The toughest thing about the power of trust is that it's very difficult to build and very easy to destroy. The essence of trust building is to emphasize the similarities between you and the customer.

Related Quotes

About Thomas J. Watson

Thomas John Watson Sr. (February 17, 1874 – June 19, 1956) was an American businessman who was the chairman and CEO of IBM. He oversaw the company's growth into an international force from 1914 to 1956. Watson developed IBM's management style and corporate culture from John Henry Patterson's training at NCR. He turned the company into a highly effective selling organization, based largely on punched card tabulating machines.
Watson authorized providing Hitler's Third Reich with data processing solutions and involved IBM in cooperation with Nazi Germany throughout the 1930s and until the end of World War II, profiting from both the German and American war efforts. A leading self-made industrialist, he was one of the richest men of his time when he died in 1956.