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Susan C. Young Quote

Listening is one thing; however, ACTIVE listening is quite another. The first is a passive act which does not require great involvement, whereas, the latter is a consciously aware and deliberately focused effort to actively participate in the conversation.

Susan C. Young

Listening is one thing; however, ACTIVE listening is quite another. The first is a passive act which does not require great involvement, whereas, the latter is a consciously aware and deliberately focused effort to actively participate in the conversation.

Tags: communication skills, customer service, healthy conversation, motivational speaker susan young, positive first impression, by susan c young, relationship, susanspeaks com

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