Reflecting someone's viewpoint clarifies the disagreement and becomes a starting point for resolution. We all want to be heard, and when we focus on showing others that we are listening, we actually b...
Most corporations love PowerPoint presentations, so I encouraged people not to prepare them for meetings with me, but instead to come with a simple list of topics. I repeated this frequently, but ever...
Larry said he could understand the complaint, but what he did not understand was that all the people who quit - every single one - had unused vacation time. Up until the day they left, they did everyt...